TravelStore Pasadena

Reviews

• SM

  Stellar Mellar

  Jul 2, 2025
  1.0
  TL;DR – Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without exaggeration, the most appalling experience we have ever had with any service provider. Anita’s unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. Working with Anita was an ongoing source of stress and dread for our entire group. From the beginning, Anita made repeated errors and failed to provide critical details to us. When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude. Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. Requests for very basic and necessary information were met with a condescending attitude. Communication was all over the place—sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up. The most disturbing aspect was Anita’s explosive temper. As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for. After that, we reached out to the company to switch agents. Unfortunately, they said we couldn’t switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly. We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn’t a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. No one should ever be treated the way we were treated. I’m sharing this review so others don’t have to go through what we did. We will not be recommending Anita or this travel agency to anyone.
• JF

  John Flores

  Mar 12, 2019
  5.0
  Great service very friendly
• BW

  Brandon Wilson

  Feb 12, 2019
  5.0
  Travelstore is definitely a 5-star outfit, but Monica Saito deserves TEN stars, minimum. Monica has created itineraries for some obscure locations (look up Montería, Colombia some time). She created a dream week for our family in Rome on what I thought was an impossible budget. And she is always courteous, prompt and professional. She is great. TEN STARS.