Sadly disappointed. Have used him before. Booked a cruise of a lifetime with friends, called Jim for air. He sat on it for 2 months with my continuous contact, yadda, yadda. Finally noted that he wasn't the person credited with the cruise. We did a letter appointing him and would have done so any time he asked, and paid him a fee. Unfortunately, by the time he got around to it (a week after he asked and we gave him a letter appointing him agent) the airfare was going up thousands a day. Ruined something my husband and I looked forward to doing with out friends. All due to poor communication and greed. Sad, we may never have the chance again.