Town and Country Animal Care Center

Reviews

• FA

  Ficherman A

  Sep 23, 2025
  5.0
  Brian is excellent! Dog groomer.
• LL

  Lisa Levings

  Sep 19, 2025
  2.0
  Make sure you ask any question you need to. They don’t offer up info. It’s not their job
• JC

  Janet Constantino

  Aug 21, 2025
  5.0
  Easy & professional
• AC

  alejandro camacho

  Aug 19, 2025
  5.0
  Excelente lugar para el cuidado de las mascotas.
• BT

  B T

  Jul 5, 2025
  1.0
  Extremely disappointed with the lack of empathy and respect for our pup and for us as customers. About a week ago, we brought in our pup for a routine grooming, the third time she’s been in. The first two times were fine, we were satisfied. This visit was a disaster. She’s a bernese/standard poodle mix and had a little bit of matted hair around her collar area and her back legs. We specifically asked just to go short where the matted hair was and NOT shave her. Well, when we showed up to get her, we didn’t recognize her. Completely shaved everywhere on her body but left the tail long(?!) and trimmed her face like a schnauzer. For me, worse than getting something completely different than what we asked for was the response we got when we did voice our concerns to the groomer and the manager. They were both unapologetic, stood their ground, and denied that we told them not to shave her. They said, “it’s what any other groomer would do too.” Zero remorse, no apology, only resistance and insistence that they were right and we were wrong. I wouldn’t be writing this review had they just took ownership of the mistake they made and expressed apologies and empathy for making our dog look unrecognizable and far from what we asked. The manager on duty was too busy to talk to us the first time we called so called back later in the afternoon. She was rude and when we asked her who her boss was she stated that her mother was the owner, making it very clear that we had no further recourse. They offered a partial refund, saying we still had to pay since they washed her and wanting to prove that by asking us if she smelled good. I work in customer service and know that even if we as a company feel like we haven’t done anything wrong, you STILL apologize and hear the customer out. You don’t shut them down and ignore their concerns. Needless to say, they were in the wrong but were still unable to express any sort of empathy. It felt like we didn’t matter and that our pup certainly didn’t matter either. I’d caution all to beware that you might not get what you ask for here, and if you don’t, don’t expect to them to listen to your concerns or show any kind of customer service.,