Topgolf

Reviews

• GC

  Grant C

  1 day ago
  3.0
  I had two polar opposite experiences at TG Polaris last Friday, 10/17/25. Two weeks prior we made an online reservation for a bay to suit my daughter and five friends. On Tuesday of the week we were going I called to see if I could ensure the second or third floor. The AI interaction I advised I needed to make any changes through the app. I downloaded the app, but did not see the optionality I was looking for which was adding a second bay to ensure the second or third level. On the website it advised cancelling the existing reservation and creating a new one, but it would not allow me to cancel the existing reservation. I emailed TG and noted my interest in the second or third floor, my interest in getting a second bay and my inability to make the modification online. By Friday I had not received any correspondence so we showed up early and encountered Amani at the check in desk. I inquired about what floor we would be on (20 minutes prior to our reservation) and she advised there was no way to identify that yet and I would know when I received a text. I told her about my interest in the second or third level and that I had made many efforts to ensure this via the phone call, app, website & email, but she really didn't seem to care and said we would be on the first floor despite not being able to have any indication 3 minutes prior. That is when Logan stepped out from the office behind the front desk. He was empathetic of all the efforts I had made that week and said he would see what he could do. Less than 10 minutes later he had the girls a third floor bay! I then asked if I could get a second bay as my son and his friend were in the area and he got us on the list. I followed up with Amani on the status of it and she just said you need to wait for a text, she is stone cold and does not seem to like interpersonal communication. So I mentioned to Logan once again that if the second bay could be on the same level as the girls that would be great, but no expectations. Half an hour later the boys got a bay on the same level and I could go between both groups and we ended up having a blast, just not sure why it was such a large hurdle to get to the end result. Great atmosphere, good times, good food, will return, but will not engage Amani if at all possible.
• AH

  Andrew Hopson

  3 days ago
  2.0
  I took my 11 year old son here to spend some father-son time together. This was our first time going to Topgolf. Unless you are going to spend a lot money on drinks and food, they treat you like you are wasting their time. We mainly went to drive some balls so we just shared an order of nachos. Our time ended 3 minutes earlier than what I paid for. Was also told we couldn't extend our time. The green haired woman that was our server seems a little annoyed by our presence. I guess I didn't realize it's more of a restaurant than a driving range. I spent over $100 dollars for 1.5 hours and felt like I was wasting their time. Not sure we will be going back.
• DS

  Dylan Stephens

  6 days ago
  1.0
  The staff member Rick accused my group & I of bringing our own alcohol into the building. Which is completely false. We paid hundreds of dollars on the bay, food, and drinks and never brought in our own alcohol. We treated everyone with the upmost respect and was understanding and explained our side of the story with respect and had the actual server of our table explain we didn’t have anything and was cut off, banned, and treated so disrespectfully by Rick. We understand some people do, but there’s plenty of cameras and witnesses to show we did not do it. Unacceptable and he needs fired!! Terrible.
• SO

  stacy oglesbee

  Oct 16, 2025
  3.0
  You do not have the option of requesting a specific level even when booking online and prepaying the deposit. The bottom level is not NEARLY as fun as any of the other levels. Even playing up one level is better than being stuck with the bottom level. We went to order a large platter of food and were told we could not adjust the toppings on the sandwiches, it was all or nothing. Then we were told they are completely unable to serve ANY frozen drinks. They do have plenty of heaters outside so you actually stay really warm when it's cold out. Our first visit was great the second visit had too many issues and less enjoyable. Will probably not come back for a while or until you get the option of reserving your spot with a level pre-selected.
• JP

  julie pack

  Oct 16, 2025
  3.0
  This place was a fun way to spend the evening with friends. Most of us are not golfers, so we appreciate the roll that we get credit for with the golf ball to score the points! Take note that there is a small one-time new golfer fee of $5. We ate in the restaurant, so the girl in the golf bay didn't provide any bar/food service, but she did offer anyways. She was helpful on getting started with the driving range and friendly, but it did seem like she was a little off-put that we weren't ordering from her. This is apparently, Top Golf's main way of paying their bay workers, so we did leave her tips, even though we didn't order from her (assuming maybe she was paid as a tipped employee?) They have a sit down restaurant, so we ate in there first. Apparently this is not the "norm" and people typically eat at the bay while they hit the balls. Seems silly to me as it is timed play and eating would slow down your available golfing time significantly. The food we all had was very tasty and came out quick once ordered. But, there is a big negative here that I'm surprised we didn't just get up and leave over..... There is no hostess, sign, or info whatsoever in regards to the restaurant. We ended up seating ourselves as there was literally no one to ask....not even other customers. The restaurant is open to the bays, and we set there in the opening, so staff member after staff member walked past our table as we held the ONE menu we could find to share and nobody ever acknowledged us in anyway!! There was a bar tender also there watching us, helping the one person at the bar, but failing to acknowledge us. After a VERY long time (like a good 20 minutes), my friend went up and asked the bartender what the issue was (honestly we were all getting pretty upset by this time). He informed us that we MUST order directly at the bar. How would we ever know that??! Why didn't he tell us that they whole time we sat there waiting to be waited on in the restaurant? Why not put a sign up that says it at minimum, or train your staff that is walking but the table over and over, to tell their restaurant customers to go the bar. Bartender was friendly though after we ordered, and then began waiting on us at our table and food came out quickly and correctly. We now know how it works, but this is no way to run a business and their lack of information or a system is appalling. After eating, we found our way to the desk and were greeted and received great customer service from the young man who checked us in for the bay, and the girl upstairs made sure we set ourselves up correctly in the computer. We might come back here again, as we did have fun, and especially now that we know how the restaurant works, but would probably eat in the restaurant and then order our drink in the golf bay. I would imagine they have had many customer walk out the door and never come back that started out in the restaurant. If it wasn't for being girls night out, I would have definitely left. Communication will fix this, that easy!