Topgolf

Reviews

• KR

  Katherine Rodriguez

  Oct 13, 2025
  1.0
  TLDR: debit card was not returned at the end of our visit and management did not handle the situation appropriately I booked a visit this past Saturday night for my husband's birthday. A group of around 9 of us went. We went for a total of two hours and had a great time until the end. My husband gave his card to the waitress for the food/drinks at the beginning of the visit. When it was time to leave, she had failed to give us the card back. She claimed that she had given it back to us so the issue was escalated to management. The first manager we spoke with was Nico. He was initially compassionate about the situation and claimed he was team "find the card". He told us that they were reviewing the camera footage to see what happened and then told us to look thoroughly through our bags and pockets. We told Nico that we did look and could not find the card to which he insisted we should keep checking. We actively looked through our bags and pockets with no luck but he kept repeating himself. I was getting frustrated and asked if they were actually working towards a solution or if they were just going to have us look through our pockets. He didn't say much and rudely walked away. At this point, 30 minutes had passed. I found him hiding by the bar and asked him for an update. He insinuated that we had the card and were essentially pretending we didn't so that we can gain something out of this. I asked him if he really thought we would be wasting our Saturday night waiting for our card to be found if we had it. He insisted that we were seeking some sort of gain out of this situation. He asked me if I would be acting this way if we lost the card at Caltrain or anywhere else. I countered this with the fact that the card was likely in the possession of someone else and not just 'lost'. He tried to guilt me by saying the employee was getting 'screwed over' by this situation just as much as we are. I immediately asked how that can be possible when my husband is the one who is missing his debit card and now unable to access money that we need. For working in a costumer service position, Nico's demeanor was very accusatory and inappropriate. He escalated the situation to his boss. Turns out, they were never reviewing the camera footage and couldn't do so until after closing so we were lied to by Nico. After they reviewed the footage, it was discovered that the waitress had our card the entire time. The card was finally returned today as well as a $100 gift card for a future visit. After this entire fiasco, I find it interesting that they think we will be coming back. The part that angers me the most is not the fact that the waitress had the card but the fact that the manager was accusing us of lying. I understand he was trying to protect his employee but he should have been much more compassionate towards our experience. There was no rectification to this ordeal, we will obviously be getting a new card which then prolongs the situation since we cannot access our money until then. The solution being a gift card was definitely not the way to go. Just wanted to make this post and warn future guests that they may "accidentally misplace" your card and accuse you of fraud.
• DL

  Daniel Lee

  Oct 13, 2025
  3.0
  The facility itself is good, had fun at multiple birthday parties and outings here. The EV charging would normally get me to go more, but it's a net zero - lots of vehicles blocking EV chargers, and people at the front desk who shrug when you mention it to them.
• SK

  Sait Kartal

  Oct 13, 2025
  2.0
  I had a reservation at the Burlingame Topgolf location for 9:00 PM. My friends were running late, so I went there early and asked if it would be possible to move our reservation to 10:00 PM instead. The staff told me that reservations couldn’t be changed directly and that if I wanted to play at 10:00 PM, I would have to cancel my 9:00 PM reservation and make a new one for 10:00 PM. They also made it clear that the original payment would not be refunded. Even though that wasn’t ideal, I understood and agreed to it, and I went ahead and booked a brand-new reservation for 10:00 PM. However, when my friends and I arrived at 10:00, we were told that there was no reservation under my name and that we had been placed on a waitlist instead. This was very confusing and frustrating, especially since I had followed the exact instructions given by the staff earlier. Thankfully, after waiting for a short while, we were eventually able to get a bay and play. Once we started playing, we actually had a really good time — the game itself was fun, the atmosphere was great, and the facility is impressive. However, the whole reservation issue created unnecessary stress at the beginning of the night. I hope the management can take a look into what happened with our reservation system that night, because it was disappointing to pay twice and still be put on a waitlist. It would be great if the process could be clearer or if staff could handle such changes more consistently in the future.
• NT

  N T

  Oct 7, 2025
  2.0
  We are from out of town & this place was close to our hotel. We wanted to watch the football games & knew they had big TVs. My son even called before we got there. There was hardly anyone in there. We were literally the only ones there watching the TVs. They had 2 games on & refused to put my game on saying they only had 2 prepicked channels. I left & went to a much better local sports bar down the street.
• DJ

  Dartise Jones

  Oct 5, 2025
  1.0
  I had a disappointing experience with Andrew, the head manager at Topgolf. His lack of customer care and unwillingness to accommodate reasonable requests were very apparent. As someone who manages high-end properties, I can confidently say his approach reflects poor leadership and interpersonal skills. If this management style continues, it could negatively impact the reputation of this location. I hope Topgolf takes steps to provide better training and support for their management team to ensure a more positive guest experience.