Customer Service
The staff is frequently described as friendly, knowledgeable, and genuinely caring about pets and their owners.
Product Selection
Customers appreciate the wide variety of high-quality pet foods, treats, and unique items available.
Store Experience
Many reviews highlight a welcoming atmosphere and positive shopping experience, with staff going above and beyond to assist customers.
Pricing Concerns
Some customers noted that prices can be high, but many feel the quality justifies the cost.
Communication Issues
A few customers experienced issues with communication, such as unreturned calls and poor service during busy times.