Business Details
About
Car WashAuto Detailing Service
We are more than just an express car wash. Tommy's Express of Panama City, FL believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Tommy's Express® Car Wash
2265 Martin Luther King Jr Blvd., Panama City, FL
32405, United States
Hours
Reviews
4.4
266 reviews
5 stars
213
4 stars
8
3 stars
8
2 stars
11
1 star
26
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Derrick and LaMichael for their exceptional service.
Car Wash Quality
While several reviews noted that the car wash left vehicles looking clean and shiny, some customers reported issues with bugs and dirt remaining after the wash.
Facility Issues
There were complaints about the cleanliness of the facility, including unpleasant odors and inadequate vacuum power, which affected the overall experience.
Membership Concerns
Some customers expressed dissatisfaction with the membership model, feeling pressured to sign up and noting that the amenities provided did not meet expectations.
Damage Incidents
A few customers reported damage to their vehicles during the wash process, leading to frustration and a lack of accountability from the management.
- TWTanmara Williams2 days ago5.0Came up to the window just for a regular was But Derrick was so helpful and sweet I got a free wash and a month great salesman I definitely recommending 10 ⭐
- TDTracy DominguezOct 22, 20255.0While on vacation recently we visited the Panama City Beach location. I was so impressed by the services offered, the professionalism of the employees, and the great job they did getting all the sand out of our van and cleaning the sea salt off. I will make this my stop going in PC Beach and going home from PC Beacg. I will tell all my friends. About the fantastic experience we had with this facility. Great job guys.
- BAB & D AdventuresOct 21, 20255.0Jakar was amazing hes the type of worker you want to keep at your business forever! Great customer service caring and most importantly excited to help in am beyond impressed with that young man and excited to see him grow and get his First car a basic black car to make his life more easy 😀 overall congratulations Tommy's you have a star employee
- KPKrista PierceOct 14, 20255.0Best car wash I’ve ever experienced, not only did it get my car looking brand new, but the staff is extremely professional. Let’s not forget also they have the best vacuums I’ve ever used at an express car wash. And did I mention they are also FREE to use!!! There staff are always helpful and walking around with smile on their face. Even got the chance to meet the owners and I must say they are the friendliest people I’ve ever meet. No wonder the staff always looks so happy, their bosses are wonderful!!!. I definitely will be returning. 10/10 car wash and 10/10 staff
- CPChelsea PaulOct 14, 20251.0I would never ever suggest anyone using this facility! As I’m entering the car wash entrance, I put my car in neutral turn back to answer a question for my child and look back in the conveyor belt is pulling me to the right, which dent my rim on my brand new vehicle. The conveyor also didn't stop once my wheel was wedged in there, probably because the staff are to busy on their phones and playing around to stop it. Then the owner calls me and states to me that it’s my fault! And they will not be covering the costs of their car wash, denting my rim! They then tried to tell me that my car wasn’t in neutral which it was, and that I turned my wheel which I didn’t touch and then when I explained to them that wasn’t true then all of a sudden she states that I was breaking. So clearly they can’t make up their mind on what it is I did to make it my fault. All of this complete BS!! They just don’t wanna be held responsible for something their business ruined! And then tells me that they won’t refund my subscription that I paid this month that I haven’t even used because I refuse to go ever go back to this establishment. The 'Owner' also stated that she would send me the video that was supposedly reviewed and shows that I am at fault...never received that video!! Why, because it was their fault!! My brother-in-law, sister, and nephew all have memberships and they have chosen to cancel their as well after this!! These people are greedy, dishonest, and extremely rude!!!