Low quality products - after a single wash the jeans had damages.
Also the customer service was a bit harsh(maybe it was a bad day for them) when I pointed the issue. The details of the conversation is mentioned below.
The first customer service person told me that it’s a ‘design’. When I asked them to show the other pants with this ‘design’, they were not able to find any pants with this ‘design’. The supervisor interestingly later claimed that it’s a customer issue to wash the pants which causes the issue. So wash any pants from Tommy Hilfiger at your risk!!
Update on Oct 16, 2025
When I contacted Tommy Hilfiger customer care, they acknowledged the issue and helped resolve the issue by compensating for the item which had the issue. This restored my faith in Tommy Hilfiger brand, but I still don’t plan buying anything from this shop, as their policies and customer service seems to be not in the best interests of the customers. I hope to buy it either online or from other retailers.
YY
Yunyun
Jul 20, 2025
5.0
Such good quality for a reasonable price! Mostly 100% cotton or ninety something percent, some viscose here and there.
MRP is quite high, not worth it, but discounts are generous. 30-70% off when I went. I snagged three pieces for less than $80.
Construction is a 9.5/10. Not every garment is perfect, I saw one piece with uncut thread hanging off, but most pieces are solid.
Customer service has always been amazing when I went.
Only bad thing is that their long sleeves and pants aren’t tall girl friendly.