Tommy Hilfiger

4.2
78 reviews

About

Clothing Store

Location

Tommy Hilfiger
201 Premium Outlets Drive, Monroe, OH
45050, United States

Hours

Reviews

4.2
78 reviews
5 stars
49
4 stars
14
3 stars
4
2 stars
3
1 star
8
  • KA
    Khaled Albrethen
    Aug 5, 2025
    1.0
    للاسف البضاعه متهالكه يبدو انها متعرضه لحراره شديده كذلك رائحة المعرض سيئة للغايه لا تطيق الدخول والبقاء لمدة ٤ دقائق
  • TK
    TOLKUN KASYMZHAN KYZY
    Jun 12, 2025
    1.0
    Worst customer service !!!!!!!! I usually don’t write reviews, but today I felt the need to speak up because the experience was simply unacceptable. We visited the Tommy Hilfiger outlet store today and bought a bunch of T-shirts for our cousins, fathers, and brothers for Father’s Day. When we arrived, there were two women and two men working. One man wore glasses, one seemed to be the manager, one of the women was with glasses , and the other man was Black. Out of all of them, only the Black gentleman showed good customer service. He was friendly, smiled, and was genuinely eager to help. The other two employees – the man with the glasses, and the other woman with glasses– acted like they didn’t want to be there at all. Their body language and facial expressions made it clear that they weren’t interested in helping us. It honestly felt like they were more interested in chatting with each other than assisting customers. I don’t know if it was personal, or if there were racial undertones involved, but I truly felt unwelcome. It was disappointing because we came in to spend money and support the business. Yet, no one approached us to offer help, or even smile. The attitude from the staff, aside from the one helpful gentleman, was completely unprofessional. This was by far one of the worst customer service experiences I’ve had. When people come to shop and do business with you, they deserve to be treated with respect and appreciation. It’s your job to assist customers — not to show attitude or make them feel like a burden. If someone doesn’t like working there, then perhaps they should reconsider their position.
  • MH
    Monica Y.M. Hickman
    May 20, 2021
    5.0
    I am so happy that I popped into Tommy Hilfiger before I went on vacation. I was able to grab 3 outfits and my husband was as well, that accommodated the look and feel of what I needed for my trip. In the first picture, I am dressed ready to go out on the town in a cute white short sleeve sweater and Navy blue rayon pants. My husband and I wanted to coordinate for our second and third day and Tommy Hilfiger was able to provide from head to toe the look I was trying to accomplish. Great place to shop and desirable prices.