The store manager, Tommy, demonstrates a lack of basic customer service etiquette!
RR
Ruby Ranoa
Sep 15, 2025
1.0
The assistant lady store manager is rude, she dont know how to approach and talk nicely to a customer without knowing the real situation.Tried to explain on my side that I ask permission to the staff if I could fit the shirt without going to the fitting room and she allowed me .My suggestion is before the store open she should give a small briefing to her staff what are the rules need to be implented.And,most importantly the lady store manager should have a proper training as well on dealing with a customer.I ended purchase almost 500 because I felt tired to go to another outlet but this will be my first and last to go to this store..Its nice feeling when you visit to a store that you feel being welcome not humiliated by the store manager.
SS
Shailen Shah
Aug 10, 2025
3.0
I m not fond of Tommy Hilfiger. I use to wear back in 90’s. Sorry !!!