Tire Choice Auto Service Centers

4.6
410 reviews

About

Tire Shop
Visit Tire Choice Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Tire Choice Auto Service Centers
3077 Monroe Avenue, Rochester, NY
14618, United States

Hours

Reviews

4.6
410 reviews
5 stars
358
4 stars
11
3 stars
2
2 stars
9
1 star
30
  • MM
    Mp
    Aug 29, 2025
    1.0
    I brought my SUV into this shop because it was making a noise near the tire. Dave told me they didn’t see anything wrong with the wheel itself, but said I needed new tires. I agreed and got the new tires. When I left the shop, I didn’t hear the noise right away, and since I live only 5 minutes up the road, I parked the car for the night. The next morning, when I drove it again, the same noise was still there. I immediately reached back out to the shop. When I explained the situation over the phone, the person I spoke to even questioned why new tires were sold to me when my original complaint was about a noise. He told me to bring the car back in. After speaking with others, I was advised to ask for my old tires back and a refund since the tires clearly were not the issue and I felt misled into an unnecessary purchase. When I called back and spoke with Dave, the manager, he was extremely rude and verbally aggressive toward me instead of offering a solution. At this point, I feel taken advantage of. My original problem was never fixed, I was sold tires I did not need, and the way I was treated as a paying customer was unacceptable. Consumers should be very cautious when dealing with this shop. I can clearly see by the other reviews your manager DAVE IS A PROBLEM.
  • RR
    Ryan
    Aug 25, 2025
    5.0
    Del and the team at Tire Choice do an excellent job. They do a thorough job with diagnosing issues with our vehicles. It’s a breath of fresh air to have a “go to” shop that quotes what you need, at a fair price, and performs the work on time and competently. Great job guys, I recommend you to anyone.
  • MM
    michele31415
    Aug 20, 2025
    1.0
    I took my truck in for a state inspection and was told it failed because of a check engine code. I told them it was a spurious code from a recent BCM change and it was easy to reset. They told me they couldn't do it, so I said then just give me a 10 day temporary tag and I'll fix it myself. Dave flew into a rage, said I was driving him crazy with my "dancing around", and refused to give me the tag because I said I was in a hurry. But I specifically said I wanted that. That doesn't take long to write out. He said he wasn't taking the truck back in to finish the inspection, even though once they find a fault the inspection is over. He was very rude, unprofessional, and didn't really seem to understand the problem. If I could give negative stars I would rate this place a negative 10. This is a bad place to do business with. If you go there, good luck, you'll need it.
  • TL
    Tonia Long
    Jul 21, 2025
    5.0
    Hands down the best and most professional car service I’ve ever experienced. I’m here to stay and highly recommend Tire Choice!
  • KG
    Kevin Groth
    Jul 11, 2025
    1.0
    I bought new tires form here in February and declined the road hazard. I realized the next day I should've gotten it and went back and was told, rather rudely NO. I was not at all impressed with the manner Dave spoke to me, staring at the monitor without making eye contact. Ok my bad and maybe Dave was having a bad day. I returned today to get my tires rotated so as to not void any warranty. Dave asked me if I had bought the tires there to which I replied "yes". I was told that that would be free, Dave said NO that I had refused the road hazard so I was out of luck. I left a bit miffed but hey I declined the road hazard. While driving home I received a call from Dave that I was indeed correct and I would receive a credit back on my card, I then asked Dave, " why is my tire pressure light on?" and he seemed dumfounded, "they only moved the tires front to back, should've checked that". No kidding and when I got home the tire pressure was at 48 PSI!!! It clearly states 38 PSI on the door jam. I will not return, ever! I hope, if you chose to have any service done there, you have better luck. I got the standard answer they are so sorry and this will be addressed and please call if you need further assistance. Guess what I did call and was 3rd in line and they were gonna call back, BULL waited for 3 hours and no call back.