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MI-3332791 The Mission of the Tim Harvey State Farm office is to create financial plans and strategies for our State Farm customers that will prosper them, insure them, and give them a future and hope regardless of what might come their way.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Tim Harvey - State Farm Insurance Agent
218 Helmer Rd N, Springfield, MI
49037, United States
Hours
Reviews
4.9
348 reviews
5 stars
334
4 stars3
3 stars0
2 stars2
1 star
9
- JJJordanOct 16, 20255.0Sarah and Dan helped me understand insurance better, any question I had they had an immediate answer. Very knowledgeable! I was surprised by how low my quote was!
- TETyler EdwardsOct 10, 20255.0Just got all my insurance switched today. Sarah was so amazing and helpful. She saved me money on my two car insurance policies and my renters insurance, but also got me way better coverage with lower deductibles than I had before. The process couldn't have been easier and I was very pleased with everything. I highly recommend this place! Ask for Sarah because she was such a pleasure to work with!
- GAGerid AllanSep 30, 20255.0Sarah L did a great job quoting us for new homeowners and auto insurance. Highly recommend!
- HMHannah MSep 24, 20255.0Sarah helped me with a quote today. My policy ends soon and I wanted to explore our options. She was very sweet. I felt bad as I tried to find all the info she needed while juggling taking care of my baby at the same time. Turns out she's a mom so she completely related and was super patient with me as I found what she needed. Amazing customer service. 10/10 recommend her!
- MMMarc MarcSep 10, 20251.0I have been a loyal, 50-year State Farm customer. I went to Tim Harvey and talked to him about transferring all of my policies. I have a shopping center, two rental properties, a personal residence and fourr vehiclesI told him my issue was that my former agent was no longer willing to help me personally with problems On those very few occasions at once I felt his subordinates were unable to do so. Tim assured me that he would give personal attention to my issues, including the relatively few claims. He did say that he could not promise that he could ALWAYS give it his personal attention. I said I understood. In fact, however, Apart from our initial conversation at his office when I transferred my policies, he has NEVER given me his personal attention. I have left several messages over the last couple of years asking for personal phone calls from him and he has never had the courtesy to return those calls. Today, I spoke to his subordinate, Chris Curtis who is also nearly impossible to contact. Chris is personable, and occasionally helpful. Nevertheless, I don't have time to waste going back and forth playing phone tag or sending messages. I suggested to Chris that perhaps Tim Harvey's office wasn't suitable for me as a client. He readily agreed. He told me that it wasn't Tim's "role" to help clients because tim was involved with 401ks and so forth. I can see that the focus there is on collecting commissions and not on helping clients with claims. Tim was very happy to get my business when I brought it over com up and that is absolutely NOT what he told me at that time. Chris Curtis' disengenuous response was to tell me that, I had brought my business over 2 years ago when things were "different." I don't believe that. Chris says that he alone has "several thousand" clients. You don't accumulate several thousand clients in just 2 years. I had a retail business for 26 years in San Francisco Bay area with 4 locations and 37 employees, hundreds of suppliers and thousands of customers. I was never too busy or too important in my own mind to return the call of anyone who wanted to talk to me. If you're expecting good customer service and assistance with claims, Baser on my experience, I cannot recommend this office. You might even want to look into putting your insurance with a company other than State Farm, as am I after 50 years with State Farm. Tim Harvey's refusal to contact me is insufferably arrogant, inconsiderate and disrespectful. It may even constitute "bad faith" under the law. I'm looking into that possibility. HERE IS MY REPLY to.Tim Harvey"s bland, self-serving and disingenuous resoonse which appears below: Tim did NOT say that he would only reach out twice a year, nor that it was not his "role" to help me. His "role" is apparently limited to selling and upselling policies and collecting commissions on premiums. If I had wanted to be pawned off to a subordinate who was difficult to contact, I would have stayed with my previous agent. After writing my review, I was inclined to let things go, but now after reading Tim's insulting and disingengous response, I am inclined to file a formal complaint with the Michigan Department of Insurance. We can let them sort it out. I have my notes from my first meeting with Tim.
Frequently Asked Questions About Tim Harvey - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.