Thousand Trails Mount Vernon

Reviews

• KW

  Keith Wright

  Oct 14, 2025
  5.0
  Clean always quite.
• RR

  Randy Roper

  Oct 6, 2025
  3.0
  The campground is very nice, but I cannot get past the road noise. It's right on i5 so there is constant noise. The grounds are well kept and the staff is nice. We extended our stay to address some service on our truck and the staff was more than accommodating.
• C2

  COMBS Family - 2

  Oct 4, 2025
  3.0
  Pool & spa were closed for season, bit website did not state this. Disappointed us & family that we purchased a cabin for. Had to stay here due to convenience & time factors for a family member's wedding. Fortunately they agreed to a discount as we left 4 nights earlier than reserved & paid. The freeway that's right nextt door is very noisy to us country folks! Facility was clean.
• LM

  Lisa Matson

  Aug 25, 2025
  4.0
  Edited: We were checked in by John, who was was extremely helpful, professional, and kind. We got a wonderful spot and appreciated the time to discuss options that were available. Thank you for making it right, as we usually have had a good experience. Original review: They recently changed their policy in the middle of our annual membership where they assign spaces. It used to be first come first served. We called to discuss options or where our reservation spot would be they assigned us and Tina immediately was rude, short, and said she can't help us because they are booked for labor day. She can't move us and wouldn't answer any questions we had about it. We have a reservation starting the week before labor day and through labor day (8 nights), so why don't we have first come first serve for the entire section we are simply requesting? Why can't she say "hello" instead of her annoyed reply of "mmm-hmm" when I said "hello we have a reservation" ... zero customer service skills. Then she said she has a cold after I asked her if there was someone else I could talk to, as if that's a reason to treat a customer rudely. She said, "NOPE, there isn't!" Then I said I would call corporate since she isn't helping answer any questions and she said, "fine, GO FOR IT!" How professional of her. It's a bummer we have spent 7+ years paying for this expensive membership, mostly having friendly experiences - all for her to ruin our experience with Thousand Trails because of her bad attitude and lack of customer service skills. I hope someone else takes over their office and others don't deal with service like this for their family camping vacations. 😞
• JV

  Justin Vogt

  Aug 24, 2025
  3.0
  Only 11 sites have full hookups with sewer everything else is electric and water, puts a damper on camping when you have a motorhome and have to drive to the dump site everyday to empty the tanks. They have plenty of restrooms with 1 shower in them, if it's not out of order. The pool area and hot tub is great.