Everything is outdated and unkept; first noticed it at the check-in building. Gutters are hanging due to being full of weeds, and never cleaned out. The adult lounge has a strong mold smell. We chose this campground because the TT site stated there was a hot tub. Not only did we find out it was broke and not repaired, but IT’S BEEN BROKE ALL SUMMER!
They have a very nice store, game room, large pool, and a very nice waterpark. However, it was cold and rainy for 4 days of our stay so the pool was very cold. Had the hot tub been working, I would have jumped in the pool to cool off and had something to enjoy every day. With only a cold pool to use, I could have stayed home and enjoyed my in-ground pool.
The unit was clean. The overhead a/c broke. Instead of fixing it, they put an a/c in the window directly across from the couch so it blows right in your face. There is a floor unit a/c in the bedroom with a 4” hose going out the window, so you cannot close your blinds. At night, if your light is on, your neighbors get a clear shot of you! They even scotch tape broken blinds!
They only had a couple of activities here for adults (karaoke and bingo) the whole week. I like karaoke. We arrived a few minutes after 5, and the doors were locked. I called the office to tell them nobody was there. They said they would call someone and send them over.  Other groups of people came up and tried to get in. I told them the office was sending someone over. We waited until 5:45 pm. NOBODY EVER CAME!  I tried to call the office again, but I had to speak to security. She said to check at the activities shed. I went there. A girl was listening to her phone on speaker, so I said “excuse me.” I asked her if they are having karaoke tonight. She replied “IT WAS AT 5.”  She lied to me. I said “no it wasn’t. I got here a few minutes after 5 and the door has been locked the entire time. I told her the office said they would tell her to come over. That was shortly after 5pm. We have been waiting for 45 minutes.” She told me she could come do it, but for only 10 minutes because they close at 6pm. She told me nobody ever shows up to it, or only 1 or 2 people do. She never even came over to find out if anyone was coming!! It should not matter how many people show up. If it’s on your activities list, you should be there and have the door open. People did come and find the door locked. The security people came over and I walked to them and told them what happened. The activities girl came over and said she’s getting a lot of calls about karaoke. Hmm, I only called the office once, so there are other people calling, and you still didn’t show up??? Only 2 activities for adults the whole week, and she didn’t even show up to 1 of them.
We were both very displeased. My husband said he will never go there again.
Thousand Trails SHOULD NOT have an amenity listed on their reservations site it it is broke and not available. Let the parks be responsible for removing it and putting it back on when it’s repaired. ALSO, WHY is it left broken all summer long? Fix the hot tub and schedule better activities for adults. The week’s activities listed are lame compared to other parks that do lobster roasts, pig roasts, potlucks, karaoke, bands, DJ’s, etc. ALL CAMPGROUNDS SHOULD HAVE TO POST THEIR WEEKS ACTIVITIES. Currently, only some of them do.
There was some confusion when we arrived to the camp ground Labor Day weekend. The lots are crammed together, and we thought someone was in our lot. Called the office and I believe who was the manager (older lady with blond hair) came out to the lot. She had an attitude as well as the man that came with her. It was almost we were bothering them!  Zero class!  Spoke to a nice lady that was next to us, and she said everyone that gets that lot gets confused. You would think the manager would correct it or at least drive in front of us to our spot when we arrive. There are NO rules for nighttime hours. People were parting all night until 4:00 AM both nights that we were there. We complained to the office and they brushed it off. I am sure they get many complaints, but denied anyone complained. Oh and the dog shit in the dog park was disgusting!! . People do not pick up their dog poop. Oh, and the stench from the trash with the dog poop, was not picked up that week.
In a positive note, the beach, pool and amenities are nice. They had entertainment over the weekend with food trucks which, was fun. Needless to say we booked the following weekend before experiencing the late night parties. After this we will NEVER go back there. NOT worth the $500 plus we paid for 3 nights. Do yourself a favor, and go somewhere else.