Customer Service
The staff is consistently described as friendly, helpful, and efficient, with many customers praising individual employees for going above and beyond.
Store Improvements
Recent changes in ownership have led to significant improvements in service quality, with many customers noting a positive shift in their experiences.
Efficiency
Customers frequently mention fast and efficient service, with quick processing times for shipping and returns.
Inconsistency Issues
Some customers reported issues with service inconsistency, including understaffing and confusion regarding orders, leading to longer wait times.
Operational Hours
There are complaints about the store's operational hours being inconsistent with posted times, causing frustration among customers.