The UPS Store

Reviews

• JM

  John Mace

  4 days ago
  1.0
  Manager was citing rules that didn't exist, and in her words should be "assumed". When she showed me the store's Amazon return policy, the rule she cited that said a return can't be in a manufacturer's packaging (in this case, a generic heavy duty brown cardboard box) was non existent. There's nothing from Amazon in my return instructions that says it cannot be returned in the manufacturer's box. I asked how it was a rule, if their policy and Amazon's instructions make no mention of it, and she said it was assumed, and then questioned if they needed to "dumb it down" for me. Aside from the disrespect, the assumed policy makes no sense. They don't want to "mar" the box, so the manufacturer can use it to resell the item. Either I would take the contents out of this box and fit them in a smaller box that I have on hand and do the return, and either recycle the box, or use it for a different return that requires a box- totally defeating the purpose of this made up rule. I've been using this store for years without issue, but to deny service over a rule that doesn't exist -it should be assumed- and then suggest that it should be dumbed down for a customer, is a great way to gain a 1 star review and lose business.
• EE

  E

  5 days ago
  5.0
  I want to take a moment to express my gratitude to Melissa at this particular location for her exceptional service. She went above and beyond by carefully packaging my golf clubs during shipping. I utilized Ship Sticks; however, Jay personally boxed and packaged my golf clubs and demonstrated remarkable attention to detail in packaging. She even contacted me via phone once the package was securely prepared and confirmed its arrival at my residence in Boerne, Texas. I was genuinely impressed by the meticulousness and care she demonstrated, especially considering the high value of my clubs. She took extra time to ensure they were appropriately protected within the box. Melissa, thank you very much for your outstanding service. Lastly, Jay, thank you for your kind greeting upon entering. A Team! As I move to Durango, I look forward to using your location many more times.
• TF

  Tyler Feik

  Sep 2, 2025
  1.0
  DO NOT BRING AMAZON RETURNS HERE!! THEY WILL NICKEL AND DIME YOU EVERY STEP.
• TA

  Temple Anzalone

  Aug 22, 2025
  5.0
  Friendly notary always on staff
• PK

  Patrick Kirkpatrick

  Aug 16, 2025
  5.0
  This place is able to answer questions regarding USPS services. Can't get USPS on phone anymore. You can also do items like priority/express mail here instead of PO.

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