Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0424 in Wellesley Hills offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To The La Riveria At Forest Street Intersection On Route 16.
Details
- DeliveryNot available
Location
Hours
Reviews
2.3
120 reviews
5 stars
33
4 stars
5
3 stars
2
2 stars
7
1 star
73
What are people saying?
AI-generated from customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unhelpful, and dismissive.
Pricing Issues
Customers expressed frustration over unexpected charges for basic services, such as taping packages and printing labels, which are typically free at other locations.
Mixed Experiences
While many reviews were negative, some customers reported positive experiences with specific staff members who provided helpful and friendly service.
Management Concerns
Several reviews pointed to issues with management, particularly regarding staff behavior and customer treatment, suggesting a need for better training and oversight.
Store Environment
The store was described as having a generally unwelcoming atmosphere, with complaints about staff attitudes contributing to a negative customer experience.
- CBCJT BrookNov 1, 20251.0The staff at the store has repeatedly made me feel like I am bothering them and they are doing me a favor. A female employee working there this week talked to me right from the start as if I was going to be a difficult customer, which I wasn’t at all nor was the transaction that I had. It was just strange being treated like that before you’ve even presented your packages for shipping. There was no attempt at basic niceties on her part. She acted all rushed and annoyed as if there were 15 other customers in line when I was the only one in the store. It was bizarre and I will not be going back. Sounds like Needham is the place to go.
- RWRyan WillOct 24, 20251.0Worst customer service at this location. Charging me to return damaged package from UPS.
- MMMWMOct 19, 20251.0When I came to pick up several packages, Stuart yelled aggressively at me, called me a liar, and told me to “shut up”—as my 13-year-old heard. He accused me of “shipping too many boxes” and leaving them too long, even though I only had five arrive over a holiday weekend, hadn’t had any shipped there since July, and this is a UPS Store. Staff looked unsurprised, and I later found other reviews describing the same pattern of verbal abuse. No one should be treated this way. I’m afraid to return.
- KVK VSep 29, 20251.00 stars if I could. Only go there if you want your time disrespected and unprofessional service. Listen to other’s advice and go to the one in Needham - friendly and efficient.
- MHMaged HamdyAug 27, 20255.0Brendan was amazing and helped me a ton with international shipping! Would definitely come back here again if I need to send something else.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.