The UPS Store

Reviews

• TM

  Ty Moore

  2 days ago
  1.0
  I came in with two Amazon returns on Sunday Sept 14 @2pm. It looked like the employee was vaping, he was coughing when I came into the store and was rude immediately. He tried telling me I couldn't return my first package because it wasn't in a "shipping box" even though it was double boxed. I told him I could go online and change it to where I don't need a box. Then with my other return I brought in in the original shipping box that it came in and he made me take the box with me instead of shipping box. He threatened to cancel my returns if I didn't take the box with me and then told me he was the manager when I told him I was going to complain to his boss.
• KK

  Kelly Kirby

  Sep 9, 2025
  1.0
  Horrible service - employee had a severely bad attitude and disrespectful. Not Vail quality. DEI?
• RW

  Reid Wilking

  Sep 6, 2025
  5.0
  Really personable staff, there was a super long line but the employees handled it so efficiently and stayed professional the whole time. Had an expensive package and it was handled with care.
• MS

  matthew schildt

  Jul 28, 2025
  1.0
  very poor experience. just wanted to print an attachment. folks in the store couldn’t figure out how to work the printer and couldn’t have cared less. i wont be back. Folow Up - Went to Copy Copy in Avon with my job. Couldn't have been a more different experience. I will take any future needs to Copy Copy in Avon without hesitateion.
• MN

  Mark Noble

  Jul 10, 2025
  1.0
  Despite new ownership, big price increases and lots of radio ads promising great service, this business continues to disappoint. UPS HQ has a national contract with Nespresso to use it's locations as a pickup point. Nespresso recently sent an urgent order I placed to this store location. Unfortunately, the local franchise has a policy that it accepts only TEN such packages a day. When that number is exceeded, they simply refuse delivery and send the package back to the sender, with no warning or communication to the customer, which is what happened to my package. The staff on duty had a laminated page that explained this policy--but that really doesn't help when all you want is your package! I called UPS HQ. They seemed surprised and promised to take action. Let's see, as the new owners don't seem to care.

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