The UPS Store

3.8
216 reviews
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Business Details

5003 Walzem Rd, San Antonio, TX
78218, United States
(210) 310-3008
https://locations.theupsstore.com/tx/san-antonio/5003-walzem-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6628 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Theodore Roosevelt High School And Rackspace.

Details

  • DeliveryNot available

Location

The UPS Store
5003 Walzem Rd, San Antonio, TX
78218, United States

Hours

Reviews

3.8
216 reviews
5 stars
145
4 stars
5
3 stars
4
2 stars
3
1 star
59

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the staff for their friendly, helpful, and professional service, particularly highlighting employees like Nathan, Felix, and Jay.

Pricing Issues

Several reviews mentioned dissatisfaction with high prices for services and materials, including packaging and printing costs.

Mixed Experiences

While many customers had positive interactions, some reported issues with service quality and staff behavior, indicating inconsistency in customer experiences.

Efficiency

Customers appreciated the quick service and efficiency of the staff, especially during busy times.

Store Environment

Some reviews noted issues with the store's atmosphere, including temperature control and cleanliness.
  • MG
    M G
    Nov 2, 2025
    1.0
    Services listed to be available on Sunday are not always available on Sunday.
  • ED
    Eric Martinez DJ
    Oct 27, 2025
    5.0
    Great experience at this location. Leo, Isaiah and Nathan are always on point with the customer service and making people feel welcome. You can go to any UPS Store in San Antonio, but if you really want to feel like you're getting the full UPS Store experience with five star service you have to come see these guys! HIGHLY RECOMMEND!
  • HG
    Heidi Goetsch
    Oct 24, 2025
    5.0
    Last week, we were in town traveling and had to ship stuff home. They packaged everything up and everything made it home quickly and safely. Thank you!
  • TT
    Tonna
    Oct 11, 2025
    5.0
    The staff at this location are always courteous to me and I've been doing business at this location for over a year now. So, I don't believe for a second that any of the employees were rude or disrespectful in any way. Perhaps those who feel as such, were actually the one's being rude and disrespectful themselves.
  • MM
    Michelle
    Sep 30, 2025
    5.0
    Len AKA Leanord provided me Exceptional customer service from opening the door and completing my transaction with a total smile and courtesy. What a very nice person.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.