The UPS Store

Reviews

• TT

  Tatiana Tipton

  4 days ago
  5.0
  The best UPS team!
• KT

  Katherine Todd

  4 days ago
  5.0
  I go here all the time to return my Amazon. They r are always nice. There is a line however if u have have all the scan codes or paperwork for the returns it makes it go faster
• BG

  Barry Goldberg

  Aug 9, 2025
  1.0
  I had a envelope of Do cuments sent on Aug. 5th next day service. i paid for.Aug 6th The the mail was never received and they have to check where it is, so much for paying.whats the difference what i paid you lost the envelope. you can't be trusted witch I let everybody know to deliver it. still lost the mail next day delivery.very.very sad. They said they have to find it. Your most simple task and all I get it's lost and dont know . I have a receipt. It was supposed to arrive next day sometime. It wasn't because you lost it. You delivered it in Miami somware. The Manager wanted me to remove the comment because he said it was the wrong store. It Wasn't. Won't use this store again. I went to the store next to.publix Bel tower store.Find it and delever it. i will be very happy to change my disappointment in your ability and trust.I got an E Mail today they can't find it so they are reimburseing me for losing the parcel. Just more Palm Coast incompetent people.
• WE

  Wanda Elsea

  Jul 16, 2025
  5.0
  I have been in the Belle Terre UPS store many times and without a doubt these people are SUDDEN! I have been in a line almost out the door and within minutes, I am being waited on. They have always been very nice, helpful and so quick if you blink you miss it! I used to hate to take packages in for returns or shipping but not anymore.
• TP

  Tejash Patel

  Jul 16, 2025
  1.0
  I visited your location during my lunch break to ship a package. I had the shipping label readily available on my email for your staff to scan and print. To my surprise, I was informed that I would be charged $2 to print this label. I explained to the customer service representative that I was on a limited lunch break and had to return to work, and I requested if, as a courtesy, they could print the single label for me given the circumstances. My request was denied. Feeling frustrated, I then asked to speak with a manager. The manager was equally unhelpful and displayed a deeply unprofessional demeanor. When I reiterated my situation and expressed my frustration about the unexpected charge and the lack of courtesy, she responded with "it is up to me." This dismissive response was deeply disappointing. Furthermore, when I expressed my extreme frustration with the overall bad customer service and stated that I would no longer be using UPS for my shipping needs, the manager retorted that "it will not hurt their business." This comment was incredibly disrespectful and demonstrated a complete disregard for customer satisfaction and retention. This entire experience, from the unwarranted charge for a readily available label to the incredibly rude and unhelpful attitude of both the representative and the manager, has left me profoundly disappointed. I believe that charging a customer to print a label they already possess digitally, especially when they are in a time-sensitive situation, is an unreasonable policy. More importantly, the lack of empathy and the outright dismissiveness displayed by your management staff is unacceptable for any service-oriented business. I request a formal investigation into this incident and appropriate action taken to address the behavior of the staff involved. I also expect a response detailing how UPS plans to prevent similar negative customer experiences in the future. Thank you for your time and attention to this serious matter.

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