The UPS Store

3.3
188 reviews
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Business Details

119 Drum Hill Rd, Chelmsford, MA
01824, United States
(978) 454-4700
https://locations.theupsstore.com/ma/chelmsford/119-drum-hill-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3358 in Chelmsford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Same Plaza As Starbucks & Little Caesars.

Details

  • DeliveryNot available

Location

The UPS Store
119 Drum Hill Rd, Chelmsford, MA
01824, United States

Hours

Reviews

3.3
188 reviews
5 stars
102
4 stars
5
3 stars
3
2 stars
6
1 star
72

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Brian, Big Al, and Laura for their exceptional service.

Inconsistent Experiences

While some customers reported excellent service, others experienced rude behavior and unprofessionalism from certain employees, leading to mixed reviews.

Service Speed

Several reviews highlighted the quick service and efficiency of the staff, with many customers noting they were in and out quickly.

Location Issues

Customers expressed concerns about the store's location, citing traffic and parking difficulties, which impacted their overall experience.

Pricing Concerns

There were complaints about additional charges for services like taping boxes and printing labels, which some customers felt were unreasonable.
  • LC
    Linnea Changelian
    3 days ago
    5.0
    Everyone employee I’ve ever interacted with at the Chelmsford Drum Hill location has been very helpful and friendly! They handle busy times in a professional manner and make the transaction seamless! I make frequent drop offs and it is a great experience every time! Thanks for providing excellent customer service!
  • KN
    khristopher Neeper
    Oct 24, 2025
    1.0
    No help at all. Waste of time go to another store.
  • AK
    Anna Kaliuzhna
    Oct 15, 2025
    5.0
    Wonderful service!
  • EP
    Ethel Pimentel
    Sep 19, 2025
    5.0
    Always good service and friendly people working there.
  • JC
    Janet Cumming
    Sep 11, 2025
    5.0
    The staff members in this store consistently go above and beyond to help They also are extremely knowledgeable and always courteous
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