The UPS Store

3.8
178 reviews
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Business Details

7450 Chapman Hwy, Knoxville, TN
37920, United States
(865) 579-6555
https://locations.theupsstore.com/tn/knoxville/7450-chapman-hwy
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4996 in Knoxville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Carson Pointe Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
7450 Chapman Hwy, Knoxville, TN
37920, United States

Hours

Reviews

3.8
178 reviews
5 stars
121
4 stars
3
3 stars
3
2 stars
5
1 star
46

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Latoya and Deanna providing exceptional service.

Staffing Issues

Several reviews highlighted problems with long wait times and inadequate staffing, particularly during busy periods, leading to frustration among customers.

Service Reliability

Customers expressed dissatisfaction with service reliability, including issues with package handling, shipping delays, and unresponsive customer service.

Pricing Concerns

There were complaints about high prices for services such as printing and packaging, with some customers feeling they were overcharged.

Store Management

Feedback indicated mixed experiences with store management, with some customers reporting rudeness and unprofessional behavior from certain staff members.
  • NM
    Nicole M
    1 day ago
    5.0
    Very friendly service, they were very patient with me. They also made sure I was able to get everything I needed! This happens with every visit!
  • VH
    Vance Hillard
    Oct 29, 2025
    5.0
    I am usually not one to leave reviews, but Victoria went out of her way to help me by getting in touch with an associate at a UPS Store in New York City to help start the process of returning an item I had inadvertently left behind.
  • KP
    Kaija Paddock
    Oct 23, 2025
    5.0
    The staff at Chapman Hwy UPS are very friendly and helpful! Chandler does a wonderful job at multitasking without being stressed. Every time I drop in they are very welcoming.
  • CC
    Cyndi Cosby
    Oct 21, 2025
    5.0
    Had a great experience in this location this morning. Was struggling to bring heavy packages into the store and one of the employees ran out to help. I don't expect help in situations like this, but it was so nice of him to do and made the process go very quickly.
  • CF
    Coca Del Fierro
    Oct 8, 2025
    5.0
    Chandler is the BEST!!! AMAZING energy, customer service and just amazing experience. We need more people like YOU!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.