The UPS Store

4.4
289 reviews
Get DirectionsCallWebsite

Business Details

5701 E Circle Dr, Cicero, NY
13039, United States
(315) 452-3343
https://locations.theupsstore.com/ny/cicero/5701-e-circle-dr
GoogleFacebookInstagramTwitter

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4557 in Cicero offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Market Place Center, Between Lowe's & Price Chopper.

Details

  • DeliveryNot available

Location

The UPS Store
5701 E Circle Dr, Cicero, NY
13039, United States

Hours

Reviews

4.4
289 reviews
5 stars
237
4 stars
6
3 stars
3
2 stars
5
1 star
38

What are people saying?

AI-generated from customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, although there were some reports of rudeness and dismissive behavior.

Efficiency

Many reviews highlighted the quick and efficient service, with staff managing long lines effectively, though some customers experienced delays due to technical issues.

Convenience

The location is frequently noted as convenient, making it easy for customers to access services, although some wished for extended hours.

Technical Issues

Several customers reported ongoing technical problems with self-service kiosks and internet connectivity, which impacted their experience.

Return Process

While many found the return process straightforward, there were complaints about inconsistent policies and staff insisting on packaging requirements that were not clearly communicated.
  • JP
    Jacqueline Pettit
    Oct 31, 2025
    5.0
    UPS as always did a fantastic job! I received my package on time and was placed on my porch towards the back so not to get wet!!! Thank you!
  • JC
    Jarrett Chaires
    Oct 31, 2025
    5.0
    Kaitlyn was great to work with. She was kind, professional, and made a frustrating return really simple. I appreciated her positive attitude — I left feeling a lot better than when I walked in.
  • HK
    Harold Knight
    Oct 25, 2025
    5.0
    Very Nice and Helpful with Amazon Return, Amazon return information is wrong, it says ups worker will scan and package the return, that's not true, you scan your bar code yourself it prints the return label for you.
  • JB
    Jennifer Byrne
    Oct 22, 2025
    2.0
    There was a long line and the two self checkouts kept having issues with the printer so that backed things up. The worker would then have to leave her customer to help the self checkout lines which just made the whole process so slow. I usually go to the Clay store near Route 31 on Route 57.
  • FD
    Felicia G. Doyle
    Oct 21, 2025
    5.0
    I've received excellent service from each person that I've dealt with. I've used this store because they have helped me whenever I've had an issue with a return. They are professional, polite& very helpful!
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.