The UPS Store

Reviews

• CC

  Cheryl

  3 days ago
  5.0
  This was my first time doing a return. The person that greeted me showed me where the return kiosks were. I told her I would rather wait for a person to help me. She told me it wasn’t a problem at all. The person that waited on me was amazing-very patient. When she gave me my receipt she told me about the other services they offer. The whole experience was wonderful.
• GM

  Genesis Medina

  Oct 9, 2025
  1.0
  I think employees could show a bit more personality when helping customers. I felt dismissed instead of heard.
• JM

  Julie McCullough

  Oct 1, 2025
  1.0
  Extremely rude customer service, if it can even be called "service".
• EH

  Elizabeth Hutchinson

  Sep 30, 2025
  1.0
  The manager there was hortifyingly mean and rude to both customers and the poor young lady who was training there at the front desk. She threw a tantrum about a stapler not being on the counter, chastising her trainee in front of customers for making a mistake, and the men in the back were making jokes about sexual abuse. Not a friendly place at all. I will however commend the young lady, Paige, for keeping her composure and being professional and kind in an otherwise hostile and toxic environment.
• RM

  Ryan Mullis

  Aug 31, 2025
  2.0
  I usually would only go into this UPS store for Amazon returns during the week. However, I have been frequently visiting this store more recently to ship out auto parts that I have been selling on Facebook Marketplace and it’s usually during the week. Sometimes, it is extremely difficult to locate a box that an item fits in, but I like to recycle boxes when I can. I haven’t had a problem with UPS shipping my items up until recently, 8/30/25. I scrambled to find a box to ship a glove box and shifter knob to a guy in New York. Trying to make the cut off time of 330pm, store closing, I packaged the items nicely, padding the item and taping up the box. I made it to the Sinking Spring store with an hour to spare only to be turned down for shipment of my package. The young lady at the register asked me politely if I would like to put my box in another box. She insisted I pay for a UPS store shipping box. I said that I did not want to add $5 to the cost of shipping as I try to keep shipping costs as low as possible for customers. As the the young lady pried her fingers at the edges and tape of my nicely taped up box, she smiled and said, “it’s going to cost a little more than $5 for a shipping box. Without it, we are not allowed to ship your package. We can’t ship manufacturer boxes.” She said, “this box will fall apart in shipping.” Since when? A box is a box. I order Amazon like every day is Christmas and from here on out, Staples will be getting my return package business. Now that my business is picking up, shipping out auto parts, I will be frequenting FedEx who didn’t have a problem shipping out my manufacturer box on 8/30/25, which is where I went when I left UPS store in Sinking Spring, PA. I may not make a dent in their revenue, but UPS store in Sinking Spring has definitely lost my business. All because they wanted to sell me an overpriced box. Great job!, UPS weekend staff! PS.. FedEx Office store shipping is cheaper and provides the same service UPS does!