The UPS Store

Reviews

• DR

  David Rodriguez

  1 day ago
  1.0
  Complete rip-off. They charged $3.41 just to print one page that I emailed to their print address. The breakdown: $2.99 computer use fee (even though I didn’t use their computer), $0.20 for the page, plus tax. No other options given. Very disappointing and unfair pricing. Similar services at Staples is .20 to .26 cents
• SD

  Su Devi

  2 days ago
  5.0
  Every time I've been here the staff has been fast and friendly. Never had any issues.
• BB

  BnDL

  Oct 21, 2025
  1.0
  I typically do not have a problem at this store. The manager here is efficient and helpful. She was not here when I stopped in to get a passport photo. The website states this is something they do. Apparently never or rarely. The first person I spoke with said I had to email. The second had never done this and asked another lady for help; however, since the store was busy, she had to return to help others and left this person to their own devices. I was positioned right at the door entrance, blocking incoming clients and the Amazon self-return kiosk. I felt so conspicuous and so in the way and it seemed as though a photo would never be right or accepted by the passport office. After 35 minutes or more, I was given a photo and told it should be okay. I will now need to go to CVS after wasting my time and 17.00. A much better spot needs to be utilized in the store ( like to left as you enter). This is not rocket science. Don't make my mistake just go elsewhere for this service.
• TG

  Tracy G

  Oct 20, 2025
  5.0
  Always had a good experience?
• ML

  Michele Lewis

  Oct 9, 2025
  1.0
  Terrible. Twice I've gone and twice I've been extremely disappointed. There is no sense of urgency with the employees and certainly a lack of friendly customer service. I had just read the time that UPS picks up which was 6:00 pm. I walked into the store and as I handed her my UPS Next Day Express I saw the UPS Driver picking up a sack that he took out the back of the store. I expressed my concen and the female customer service representative indicated that I was all set. Since I left, at approximately 5:27, because I have a screenshot that I took at 5:30 of the times they picked up today that says 6:00 p.m. Well so far, it's now 6:30 p.m. and I neither have any trust in the store that will never go to again, nor have I seen an update on my overnight envelope. I am an individual, not a business and UPS overnight letters aren't free.. The previous time I went to this store, I had terrible service by a female employee as well. My UPS Express Letter did not go out and I was charged $6.00 to print a label. You can see my previous review of the UPS Store in Hudson, FL to see how I rated their superb performance as opposed to this Zephyrhills store.

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