The UPS Store

3.2
259 reviews
Get DirectionsCallWebsite

Business Details

1971 W Lumsden Rd, Brandon, FL
33511, United States
(813) 685-0170
https://locations.theupsstore.com/fl/brandon/1971-w-lumsden-rd
GoogleFacebookInstagramTwitter

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0891 in Brandon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Se Corner Of Lumsden And Providence Rds.

Details

  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
1971 W Lumsden Rd, Brandon, FL
33511, United States

Hours

Reviews

3.2
259 reviews
5 stars
125
4 stars
11
3 stars
4
2 stars
17
1 star
102

What are people saying?

AI-generated from customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for being friendly and helpful, while others are criticized for being rude and unprofessional.

Efficiency

Customers frequently mention long wait times and inefficiencies, particularly during busy hours, leading to frustration.

Store Conditions

The store is reported to have cleanliness issues and unpleasant odors, including marijuana and cigarette smoke, which detracts from the customer experience.

Staffing Issues

Many reviews highlight understaffing as a significant problem, contributing to slow service and long lines.

Positive Experiences

Despite the negative feedback, several customers express satisfaction with specific employees who provided excellent service.
  • CR
    Chad Rinehart
    6 days ago
    5.0
    Had amazing help with Craig from UPS store 0891. He went above and beyond to help me with my shipping issue. Thanks Craig!
  • NN
    N N
    Oct 30, 2025
    1.0
    7 customers in line, 3 employees behind the counter but only 1 helping the customers.
  • JH
    JD Hamm
    Oct 22, 2025
    1.0
    25 mins to drop off an Amazon return
  • CC
    chris
    Oct 22, 2025
    1.0
    This place could not be run more inefficiently
  • YC
    Y C
    Oct 2, 2025
    5.0
    Jeremiah was FANTASTIC. He deserves a raise!!!!! 10/10 would recommend having Jeremiah help me again-- and maybe next time I wont get there with 31 returns, 20 minutes to close. Thanks for the laughs.
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.