Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0527 in Harrisonburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind Applebee's On E Market Street; Across From Valley Mall; Beside Ashley's Furniture Store.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
150 reviews
5 stars
101
4 stars
5
3 stars0
2 stars
4
1 star
40
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback is mixed; while some employees are praised for their friendliness and helpfulness, others, particularly Lynn, are frequently described as rude and unprofessional.
Efficiency
Some customers report quick and efficient service, while others experienced delays and poor handling of returns.
Pricing Issues
Multiple reviews mention dissatisfaction with additional charges for basic services like tape and printing labels, leading to frustration among customers.
Atmosphere
The store's atmosphere is described as friendly by some, but others report a rushed and unfriendly environment, particularly during busy times.
Staff Competence
While many customers appreciate the staff's knowledge and helpfulness, there are significant complaints about specific employees' lack of professionalism and poor service.
- NRnelson rivera5 days ago1.0Remind me never to use this UPS crap again. They charged me a dollar for four pieces of tape for one box. I seriously can't believe how a damn multi-billion dollar company charges a dollar for four pieces of tape. I should die.
- TITravis D. InglisNov 1, 20255.0Heba and Farida set the standard for what customer service should look like. From the moment you walk in, they greet you with a smile, professionalism, patience, and genuine kindness. Qualities that are rare to find these days. They don’t just process your packages; they take the time to make sure every detail is right, every question is answered, and every customer leaves feeling valued. The efficiency, the atmosphere, and the level of care from Heba and Farida make it clear that they take pride in what they do. You can tell they’re invested in helping people, not just getting through a line. If every UPS location operated the way these two ladies do, the Postal Service’s reputation would skyrocket. They’ve turned what’s usually a chore into a pleasant stop in my day. Thank you, Heba and Farida! You both are top-notch. Keep leading by example.
- DDDiana DruryOct 16, 20255.0The people who work at this UPS store are wonderful! They are always pleasant, kind, and very helpful. I appreciate them and the service they provide.
- MMMirandaSep 24, 20251.0I had a very disappointing experience returning an Amazon package today. The staff member I encountered was rude and dismissive from the start—I greeted her with a smile, but she responded with hostility. My package was nearly sealed and just needed a small strip of tape. Instead of explaining the policy clearly, she bluntly repeated that it would cost a dollar, offering no context. If UPS has specific requirements for sealing Amazon returns, that’s understandable. But the communication and customer service should reflect that. A respectful explanation would go a long way toward ensuring customers feel valued and informed.
- DNDad NicholsAug 11, 20255.0Very helpful and turn key with my shipping