The UPS Store

2.9
163 reviews
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Business Details

2310 SE Delaware Ave, Ankeny, IA
50021, United States
(515) 965-8412
https://locations.theupsstore.com/ia/ankeny/2310-se-delaware-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4842 in Ankeny offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Delaware Market Place.

Details

  • DeliveryNot available

Location

The UPS Store
2310 SE Delaware Ave, Ankeny, IA
50021, United States

Hours

Reviews

2.9
163 reviews
5 stars
70
4 stars
4
3 stars
5
2 stars
8
1 star
76

What are people saying?

AI-generated from customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised friendly and efficient service.

Pricing Issues

Numerous reviews highlighted dissatisfaction with pricing, particularly for tape and shipping costs, with some customers feeling prices were excessive or inconsistent.

Operational Problems

Customers frequently reported issues with store hours, long wait times, and staff being unhelpful or untrained, leading to frustration and negative experiences.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences, particularly with specific employees who provided excellent service and support.

Return Process

Many customers expressed frustration with the Amazon return process at this location, citing issues with packaging requirements and additional charges.
  • SS
    scott
    6 days ago
    1.0
    They never answer their damn phone
  • BA
    Bryce Anderson
    Nov 3, 2025
    5.0
    Always use this store for shipping & Amazon returns. They are always very helpful! Adequately staffed to serve all that come through door promptly! I appreciate their professionalism! Thank you
  • HB
    Haley Baldwin
    Oct 27, 2025
    1.0
    Corporate took away printing availability for Amazon returns. So now you must print return label prior to dropping off at UPS store. Very inconvenient and now will go to Staples.
  • AB
    Ali Bassler
    Oct 17, 2025
    5.0
    How easy it was to get help and be on my way. No line and helpful customer service.
  • MC
    Miche Crise
    Sep 30, 2025
    5.0
    The employees were so patient and kind as they walked us through packing suggestions for our ebay sale.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.