The UPS Store

Reviews

• HV

  hector Velazquez

  5 days ago
  1.0
  Where do I begin. By looking at the reviews prior to mine , I can see why there are so many negative reviews. However, probably the most uncomfortable experience I’ve ever encountered. There needs to be an accountability held. Why is it that I have to except a package that’s literally been destroyed, And then to be told it’s unexpectedly to return the same package as is ? Someone please explain this to me. This store could not. They wanted to charge me a repackage fee. I refused to except that. I asked for the supervisor, and was told that the supervisor was not present. I demanded that we then call someone who can justify the fee. After a going round and round , finally the assistant manager called the supervisor. I asked how is the supervisor going to determine whether on not what we are arguing about is excessive or justified. I was then told they can look at the package from a security camera within the store. After the assistant manager called from the rear of the store , out of my site , I was then told , we’ll take your address and phone number , so if the driver refuses to take the package, they would call me. ( for what , to discuss the situation again). This has to be the most frustrating and ridiculous situation I’ve had to encounter on a situation that clearly is not the cause of the customer, but the cause of either the drivers or the supervisors that handled the drivers and dispatching. Now I don’t blame the workers them selves at the store , I point the fingers to policy and management.
• SA

  Sinan Ates

  Aug 11, 2025
  5.0
  Jared was nice and was available immediately to notarize a document for me.
• WW

  Wayne Williams

  Aug 4, 2025
  5.0
  If it's fast and efficient service that you need for shipping, printing and numerous business needs, this is the place !
• LP

  Linda Padula

  Jun 2, 2025
  5.0
  The staff are friendly and always helpful.
• CS

  christine Sanzere

  May 19, 2025
  1.0
  The worst they want to charge you for a little tape even if it's not necessary they are not friendly at all hate it here I only go if I have no other Choice they want to make things hard on people the manger should train the workers on how to treat the customers if I could give it zero stars I would

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