Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5647 in Spring offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Heb Shopping Center (About A Mile From I45).
Details
- DeliveryNot available
Location
Hours
Reviews
3.1
161 reviews
5 stars
83
4 stars1
3 stars0
2 stars
4
1 star
73
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback is mixed; while some customers praise staff like Britt and Syed for their helpfulness and professionalism, others report rude and unhelpful service from certain employees.
Pricing Issues
Many customers express dissatisfaction with additional charges for services like taping boxes and using computers, feeling these practices are unfair and not standard at other locations.
Staff Attitude
Several reviews highlight a lack of professionalism and courtesy from certain staff members, leading to negative experiences for customers.
Store Efficiency
Some customers appreciate the quick and efficient service, noting that their packages are handled well and arrive on time.
Location Management
There are complaints about the management and ownership, with some customers feeling that the store's policies and employee behavior reflect poor management.
- MMMarco A MenesesSep 28, 20252.0Do not give this place any business, staff is rude and this is the only UPS store that charges for tape to seal your boxes
- AHAlexandra HopkinsSep 6, 20255.0Britt and the team here are awesome! They are always helpful and kind, and I appreciate them very much!
- RFRobert FosterAug 18, 20255.0Britt is awesome! She is always helpful when I come into store. If you need any assistance and Awesome customer service Britt is the one
- PNPeter NguyenDucAug 16, 20251.0Terrible service. Should go to others location.
- KLKimberly Peek LabiakJul 22, 20251.01st experience, months ago, same staff - i was doing an Amazon return and couldn't locate the correct barcode. The larger set woman got aggravated and treated me rudely. 2nd experience 7/18/25 same staff - came in approximately 15 minutes before the shop closed. Waited for 10 mins, due to another customer, having an issue with pulling up her barcode. No problem there. So then she gets to me and tells me that she cannot process my business return equipment that they have a contract with because she has already shut down that equipment prior to me coming in. Told me I would have to return on Saturday. I asked her if she was joking and in our sarcastic tone, she says, no, i'm not joking and then the other employee chimed in and said, have a great day.Have a great day.Have a great day until I left a store. 3rd experience - 7/19/25 Tried to drop off my package. Unfortunately, the store was closed and google had the times wrong. 4th experience - 7/21/25 i came in to handle the package and because I was upset and mention what my prior experience on Friday was I was refused service. Then told I would have to use another UPS store. Captured video of them refusing to service me, and wouldn't even look my direction when I started videotaping. I needed proof for my employer of the experience that I went through. Today I called customer service to submit a formal complaint and was advised that it was individually owned. If this issue does not get resolved today.. i will be posting that video online. Whether either person is the owner or neither are the owner. This is not, how can you treat your customers.