Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2217 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Marketplace Center At Dr. Phillips.
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
135 reviews
5 stars
85
4 stars1
3 stars2
2 stars
4
1 star
43
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for their friendliness and helpfulness, others are criticized for rudeness and lack of professionalism.
Pricing Issues
Several customers expressed frustration over perceived high charges for services, including printing fees and packaging costs, which they felt were excessive compared to other locations.
Efficiency
Many reviews highlight the efficiency of the staff in handling shipping and returns, although some customers reported negative experiences with long wait times and poor communication.
Store Environment
The store is generally described as clean and well-organized, with a convenient location, but some customers noted issues with staff attitudes that detracted from their experience.
Mixed Experiences
Overall, experiences vary widely; while some customers have had positive interactions and recommend the store, others report serious dissatisfaction and vow not to return.
- SESarah ErrafayOct 2, 20251.0Already paid for shipping and they charge $5 for printing a label. $4 service fee seems steep.
- MMMaddie Sky MOct 2, 20255.0Oh my gosh I think Daniel is the nicest man in the world. Give him a raise UPS. ❤️
- NENancy EdwardOct 1, 20253.0I love the Dr. Phillips area, and this is my go-to store for pick-ups and drop-offs, even though I am a bit far away. The customer service at this store has been frustrating lately. Although the staff are male and assist you fast with your inquiry, on 09/30/2025, I had a HEAVY bookshelf to return. I requested a wheeler from the store due to the package being heavy. 3 staff were there and none have offered to help or check how heavy the package is, despite me reiterating that. It is frustrating that there is a lack of proactivity and exceeding customers' expectations.
- SZScott ZacharchenkoAug 27, 20255.0UPS in Doctor Phillips provided amazing service. I needed to send a package and it's the first time I went to a UPS. Staff is super friendly, provided information with cost and different box sizes. They handled everything from taping it up, labeling the address. Item arrived quickly even though I did select no rush needed. I'm very appreciative of UPS Dr. Phillips. Maybe if you are someone who buys a lot of souvenirs from Universal Studios parks or Disney World and you need to send your stuff home. This is the place for you to handle that. I am just recommending for tourists as I live here and needed just to send a standard package. Thank you UPS Staff at Dr. Phillips location. ALSO, it's next to Publix, Pizza Hut and other shops. Plenty of parking and handicap accessible. Thank you.
- WFWalter FronsdahlJul 26, 20255.0The UPS Store at 7512 Dr Phillips Blvd is a PHENOMENAL place to do business with ! The owners, Victor and Nita Patel treat all of us like family, and their services are handled promptly and warmly every time ! Everything from Int'l shipping, notary, mailbox, passports etc. have been wonderfully handled by the Patels and their staff, and for VERY reasonable prices !!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.