The UPS Store

3.3
251 reviews
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Business Details

7665 Mentor Ave, Mentor, OH
44060, United States
(440) 942-4550
https://locations.theupsstore.com/oh/mentor/7665-mentor-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0161 in Mentor offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Best Buy In Mentor City Center.

Details

  • DeliveryNot available

Location

The UPS Store
7665 Mentor Ave, Mentor, OH
44060, United States

Hours

Reviews

3.3
251 reviews
5 stars
137
4 stars
3
3 stars
4
2 stars
8
1 star
99

What are people saying?

AI-generated from customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Cleanliness

Recent reviews highlight significant improvements in the store's cleanliness and organization under new management.

Quick Service

Customers frequently mention fast service, particularly for package returns and shipping, contributing to a positive overall experience.

Management Changes

The new management has received positive feedback for improving the store's atmosphere and customer interactions, contrasting sharply with previous experiences.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding charges for tape and other services, indicating a need for clearer communication.
  • PB
    Pam Benko
    Oct 29, 2025
    5.0
    Jim was helpful with my package return. Friendly. Explained details to me. Fast service.
  • AA
    Aaron
    Oct 28, 2025
    4.0
    Staff as of 10/28/25 are friendly and more efficient than in previous years.
  • TB
    Taylor Bixel
    Oct 28, 2025
    5.0
    Super friendly and kind staff! In and out with no issues and polite people 😊
  • SS
    shakyDRIVER
    Oct 28, 2025
    5.0
    I can't speak much about the store or all the other employees but as soon as I walked in I met a lovely lady named Courtney. I had a few questions, she had a few answers and before I knew it I was right back out the door. I wish more employees were like her. smiling-face, Great attitude and genuinely seemed like she was where she belonged. This store was clean and seemed to be ran well definitely my go-to location for all my package needs.
  • DK
    daniel kristoff
    Oct 17, 2025
    2.0
    One employee was nice and let me use a dolly to bring in my return packages. The other woman said she would not accept my packages because I opened them and didn’t have them taped shut. I was forced to purchase tape for $6 and I will never use this location again and will advise everyone I come in contact with to use a different location as well. I am in the service industry and any with any of my clients, I would never refuse service unless they buy something first (I would loose my clients)
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.