The UPS Store

3.7
161 reviews
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Business Details

731 Duval Station Rd, Jacksonville, FL
32218, United States
(904) 751-6582
https://locations.theupsstore.com/fl/jacksonville/731-duval-station-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4856 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Publix @ Intersection Of Starratt Rd & Duval Station Rd.

Details

  • DeliveryNot available

Location

The UPS Store
731 Duval Station Rd, Jacksonville, FL
32218, United States

Hours

Reviews

3.7
161 reviews
5 stars
95
4 stars
10
3 stars
4
2 stars
9
1 star
43

What are people saying?

AI-generated from customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were several reports of rude and unprofessional behavior from certain employees.

Efficiency

Most reviews highlighted the quick and efficient service, with many customers noting minimal wait times and prompt assistance.

Pricing Issues

Some customers expressed dissatisfaction with pricing, particularly regarding printing fees and perceived overcharging for services.

Mixed Experiences

Overall experiences varied significantly, with some customers having excellent interactions while others reported negative encounters, leading to a perception of inconsistency.

Store Environment

The store was generally described as clean and organized, although a few reviews mentioned issues with the atmosphere and employee demeanor.
  • KG
    Kolby Griswold
    1 day ago
    1.0
    Customer service was not good at all. As I walked in a stumbled over their door and they all laughed and no one except a customer asked if I was okay, I felt insulted. I then was proceeded to be told that I was shipping something that was to big that I couldn't afford. Again insulted, I then turned around and left and took my business elsewhere. I don't recommend this location at all.
  • KB
    Kaley Bean
    Nov 4, 2025
    3.0
    Store never opens on time. Always late opening the store
  • TL
    Tish Lee
    Nov 1, 2025
    4.0
    Never have issues with customer service. It gets busy from time to time but no issues. Weird smell sometimes other than that no complaints.
  • LH
    l h
    Oct 29, 2025
    1.0
    Poor customer service. Rude older woman in the front.
  • DL
    Dianne Liberty
    Sep 1, 2025
    5.0
    I have went here many times for my shipping needs. Always get quick and friendly service. I find the store & staff exceptional!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.