Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5259 in Washington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Macarthur Blvd & Arizona Ave, Nw.
Details
- DeliveryNot available
Location
Hours
Reviews
4.3
131 reviews
5 stars
107
4 stars
2
3 stars0
2 stars
3
1 star
19
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting employees like Janiya, Faith, and Moe for their friendliness, patience, and willingness to help.
Staff Efficiency
Customers frequently noted the efficiency of the staff, who managed to assist multiple customers simultaneously while maintaining a positive attitude.
Store Hours Issues
Several reviews mentioned frustrations with the store's inconsistent hours, with reports of early closures and unstaffed periods that caused inconvenience.
Positive Atmosphere
The store was described as having a friendly and welcoming atmosphere, with many customers expressing appreciation for the staff's positive energy and helpfulness.
Mixed Experiences
While many reviews were positive, there were some negative experiences reported regarding specific staff attitudes and service quality, indicating inconsistency in customer interactions.
- DCDonna Christian-BruceOct 31, 20255.0I recently visited your UPS store and met your wonderful employee, Janiyah. She answered all my questions, advised on my shipping options and made suggestions on the best way to reinforce my package for shipping. She was so kind and efficient. I usually don’t like to visit the stores due to long lines and customer service that is not great. But this visit was a breeze and I left smiling. Thank you Janiyah!!
- ABAnn Marie BarbourOct 30, 20255.0Janiya is AMAZING! she has done everything we have asked of her and Moore with a smile on her face complete professionalism understands her business inside and out, and is really customer service focused, and very professional!
- YKYanina KaminskiOct 30, 20255.0Outstanding Service from Janiya at UPS! Janiya is an absolute gem at UPS! She’s the definition of professionalism — always greeting customers with a smile, staying organized even during the busiest times, and handling every situation with care and efficiency. Her dedication truly shines through; she consistently goes above and beyond to make sure every customer leaves satisfied. In the Palisades Community, Janiya has become the go-to person — everyone knows that if you need help, she’s the one to ask! Her hard work, reliability, and positive attitude set her apart and make the entire experience at UPS smooth and enjoyable. Thank you, Janiya, for all that you do! Your commitment to excellence and your kindness do not go unnoticed. The Palisades is lucky to have you!
- NVNeta VaughtOct 30, 20255.0I always have a great experience at this UPS Store thanks to Janiya. She provides amazing customer service always friendly, professional, and efficient. She goes above and beyond to make sure everything is handled smoothly and quickly. It’s clear she takes pride in her work and truly cares about helping customers. Janiya is a real asset to this location!
- KWKisha WOct 24, 20255.0I have not been into the physical printing store in years. The customer service that I received was exactly how a customer should be treated. Ms. Janiyah it's a wonderful employee. From the tone of her voice to her multitasking skills and patience was impressive! and if she's not the manager then she should definitely be promoted. Thank you for your assistance Janiyah.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.