The UPS Store

4.0
145 reviews
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Business Details

1069 W Broad St, Falls Church, VA
22046, United States
(703) 536-1000
https://locations.theupsstore.com/va/falls-church/1069-w-broad-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4602 in Falls Church offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of W Broad & S West Streets, Under Wo&D Trail Bridge.

Details

  • DeliveryNot available

Location

The UPS Store
1069 W Broad St, Falls Church, VA
22046, United States

Hours

Reviews

4.0
145 reviews
5 stars
103
4 stars
2
3 stars
2
2 stars
6
1 star
32

What are people saying?

AI-generated from customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Efficiency

Customers appreciate the quick and efficient service, often noting that their needs are met promptly even during busy times.

Mixed Experiences

While many reviews highlight positive interactions, there are notable complaints regarding rude staff and poor handling of specific situations, particularly with Amazon returns.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing overcharges for services like printing and shipping, as well as unexpected fees.

Store Management

Some reviews indicate a decline in service quality, suggesting possible changes in management or staff that have affected customer experiences negatively.
  • DR
    Delcy Ramirez
    1 day ago
    5.0
    I’ve been helped by Hima multiple times she like everyone is very friendly and pleasant to work with.
  • DR
    Delcy Ramirez
    1 day ago
    5.0
    Always so kind and professional. I use this location for business and personal.
  • JZ
    Joe Zhou
    Nov 3, 2025
    1.0
    Do not use the rental computer in the store, it charges you 10 dollars and the internet is not gonna work so you literally can do nothing
  • MB
    Mike Bakatsias
    Oct 28, 2025
    5.0
    Amazing store!! Clean,Friendly and always helpful. I have brought a few items and alot of packages and they always treat me the same!! Best UPS store to do business wirh!!!
  • AG
    Anagha Gala
    Oct 18, 2025
    5.0
    This is one of the best UPS stores I've been. Staff is very efficient and always ready to help. Photo service is great. Even though we moved to a place which is little further from this store, we come here to get our things done!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.