The UPS Store

Reviews

• KL

  kaya lloyd

  Oct 8, 2025
  1.0
  Poor customer service
• MM

  Matthew McLaughlin

  Sep 3, 2025
  1.0
  Really poor UPS store - item got left in their store overnight and they wouldn't take any accountability or upgrade service so that it could be delivered on time. Avoid at all costs - recommend using the store in Eastport if you need reliable on-time service.
• MM

  Michael McKenna

  Jul 18, 2025
  1.0
  I would leave zero stars if I could. I hate ups now that I have moved to annapolis. I have called 3 times today and shown with 3 different people regarding a priority overnight live animal shipment that i paid to have speed and days guaranteed arrival by 10:00am. I have been given no updates and originally told traffic must have been bad even though I watched on the map him pad my place 3 times. I called when I noticed he was sitting in a parking lot about a mile away for over an hour and they told me out would be delivered within a half hour. It's now 2 hours later and so not here and no longer on the map. I asked if I could please just meet the driver instead and they told me no and that unfortunately they don't actually offer any guaranteed delivery windows even though I was given the option to pay almost $100 to guarantee before 10am, or I could of just done overnight shipping for $35 and I would so have gotten it at the same time. Then he tells me the live animals so be safe because they make sure there are air holes in the package. I ordered salt water fish dumbass and inside your truck that's not temperature controlled packaged to be ready for a slight delay, but not indefinite delay. In events like this, you should have an option for customer to come pick up the package to prevent complications. Simple as this, 3 calls, 3 completely different answers and every single one was different and contradicted the previous one.
• RL

  Randy Loftus

  Jul 8, 2025
  5.0
  I received great service & special attention by my UPS service agent 'Shieve' . He totally explained how the system worked and what needed to be done to be successful. He then made it happen ! Thank you UPS store for having qualified and well trained employees !
• KC

  korrapati chaitanya

  Mar 31, 2021
  1.0
  The people running this store don't know how to do notary. They said the document which we took can not be notarized by them. I had to go to a different UPS store to get Notary.

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