Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4832 in Arlington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Village At Shirlington - Lower Level Across From Movie Theater.
Details
- DeliveryNot available
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
393 reviews
5 stars
305
4 stars
14
3 stars3
2 stars
9
1 star
62
What are people saying?
AI-generated from customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about rude behavior and poor service from specific employees.
Pricing Issues
Customers expressed frustration over additional charges for services like taping boxes, which they felt were excessive and not standard practice at other locations.
Efficiency
The store is often busy, but many reviews noted that staff manage to handle customers efficiently despite the high volume.
Mixed Experiences
Overall experiences varied widely, with some customers having fantastic interactions while others reported significant dissatisfaction.
Parking Challenges
Several reviews mentioned difficulties with parking at this location, which added to the overall frustration for some customers.
- KBKanafou Boujemaa2 days ago1.0I had a really bad experience today with the cashier, Sofi. He was very rude and tried to charge me for something that was supposed to be free. When I told him that, he said “No” and refused to take my package unless I paid. It made me feel really bad.
- FAFatimah Ahmed2 days ago1.0I am extremely disappointed with UPS’s handling of my lost package. The item was a brand-new, sealed, and insured iPhone. Despite filing a claim and waiting for nearly four months—well beyond the expected timeframe—I have received no resolution or meaningful update. I have called both the local office and UPS customer service multiple times, but no one has been able to provide real help or progress. This has been one of the most frustrating experiences, and I truly regret choosing UPS for my shipment. Please don’t ruin your holiday shipments—find a more reliable service that actually values and respects its customers.
- TDTroy DavisOct 1, 20253.0Good customer service as a whole; but, parking isn’t great and an over $2 fee for taping is too much.
- WBWendy BerriosSep 16, 20255.0Very friendly, knowledgeable and kind staff! Thank you!
- LMLindsay McManusAug 6, 20255.0The three employees working at #4832 on 8/2 at 1:50pm were awesome. I came into the store with two skateboards, which are unusual sizes and depths, ie not really a traditional thing to ship, and they figured out what box would be best and then how we could cut it a little bit to make sure that it fit, and that I wasn’t paying extra for no reason. The female employee proposed using a golf club box instead of one for fine art, and it worked PERFECTLY! These kids - and I say that out of respect because younger employees get a lot of flak these days - went above and boyond in their customer service and should be recognized for setting a new standard.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.