The UPS Store

4.5
489 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3556 in Knoxville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Centre At Deane Hill Across From West Town Mall.

Details

  • DeliveryNot available

Location

The UPS Store
234 Morrell Rd, Knoxville, TN
37919, United States

Hours

Reviews

4.5
489 reviews
5 stars
426
4 stars
5
3 stars
2
2 stars
4
1 star
52

What are people saying?

AI-generated from customer reviews

Customer Service

Customers consistently praised the staff, especially Lauren and Justin, for being helpful, friendly, and efficient.

Efficiency

Many reviews highlighted the quick service and smooth transactions, with several customers noting they were in and out in under 10 minutes.

Knowledgeability

Staff members, particularly Lauren and Justin, were recognized for their knowledge and ability to assist with various shipping and notary needs.

Pricing Concerns

Some customers expressed dissatisfaction with certain charges, such as fees for printing labels and using tape, indicating a desire for more transparent pricing.

Overall Experience

The majority of reviews reflected a positive overall experience, with many customers stating they would return due to the excellent service.
  • JD
    Johnathan Dyer
    6 days ago
    5.0
    There’s not enough good things to say about my experience with Lauren today when I had to have some documents mailed off. She was very polite, knowledgeable, and helped me save some money. I will definitely continue to use the ups located on Morrell Road.
  • VA
    Victoria Adkins
    Nov 5, 2025
    5.0
    Justin was friendly and very efficient. I had several things I needed help with and he made it seemsely easy. He's a true asset to The UPS Store!
  • SR
    Susan Rutherford
    Nov 3, 2025
    5.0
    Lauren provided excellent service today. Very efficient and professional. Thank you Lauren!
  • DC
    Drew Clements
    Oct 23, 2025
    5.0
    I’ve been coming here for years to ship packages. It’s quick, easy, and reliable. Lauren is super helpful at the front desk and answered all my questions about other services. I’ll definitely be back.
  • KJ
    Kayla Jeffers
    Oct 14, 2025
    5.0
    I came in to have a document notarized and had a great experience. I only had about 5 minutes, and after telling Justin he jumped into hyper speed while still being careful to follow all the correct proceedings for a notary. He was upfront that the time would depend on my document but showed a willingness to help from the start! He was also very thorough and checked his work. My document was only 1 page, so he was able to do everything within 5 minutes. I really appreciated his concern for my time and eagerness to help! Also, notary pricing was super reasonable. Just $15!