The UPS Store

Reviews

• LC

  Lucas Childers

  Aug 28, 2025
  1.0
  Terrible customer service - troubles with a package that says it’s at this location, only to be told by the alleged store manager Mr Patel he doesn’t have it and to call Addison corporate. Wouldn’t even help, acted like it wasn’t his problem or concern at all, and was very rude when I started asking for his name and his owners name after his refusal to help.
• LT

  Lauren Trumpy

  Jul 23, 2025
  5.0
  This store is so accommodating and helpful! They are always cheerful and welcoming. My girls even love joining me to say Hi to Mr. Patel and get a couple lollipops! Highly recommended this store!
• PZ

  perry zhou

  Jul 19, 2025
  1.0
  Had a package shipped to the location but was lost/stolen by the store
• LS

  Laura Woods Soarella

  Jul 5, 2025
  4.0
  2nd Stop because 1st stop had closed early
• BK

  Bob Kasprzycki

  May 12, 2025
  1.0
  I had my UPS package that I needed for work shipped to this location because I wasn't going to be home when it was originally supposed to arrive. That was a terrible mistake because the customer service at this location was awful (and its mainly because of the owner). When I tried to pick up my package in the morning at this location they said that it wasn't there and it was at a location in Addison. I drove over to the UPS store in Addison and they told me that it was at this location in Wheaton. I drove back at night and the two gentlemen who were working the evening shift were able to locate it. It turns out the package was right there (less than 5 feet from the counter), its just that the person who was working the morning shift was too lazy to locate it. The two younger gentlemen who were working the evening shift (who were much more helpful) said it was probably the owner of the store who I was dealing with before and that he is rude to customers all of the time. Stay away from this place!

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