Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4117 in Omaha offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 132nd & W Maple, Se Corner, Eagle Run Plaza, Down The Strip From Old Chicago.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
166 reviews
5 stars
95
4 stars
8
3 stars1
2 stars
6
1 star
56
What are people saying?
AI-generated from customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Shipping Issues
Many customers reported significant problems with shipping, including lost packages, incorrect deliveries, and delays.
Professionalism
Some reviews praised specific staff members for their professionalism and helpfulness, contrasting with the overall negative sentiment.
Pricing Concerns
Customers frequently complained about high and inconsistent pricing, including unexpected fees for services that are typically free at other locations.
Store Management
Several reviews indicated issues with store management, including lack of accountability and poor handling of customer complaints.
- MBMahesh BobbalaOct 28, 20251.0I had a very disappointing experience at this UPS Store. When I went to drop off my package, the staff were unprofessional and made fun of me while speaking in another language — which I understood. It was very disrespectful and made me feel uncomfortable and upset. Customers should be treated with basic courtesy and respect. I hope the management takes this feedback seriously and ensures better behavior from their employees.
- JJJordan JenkinsOct 13, 20251.0These guys will give you false hope and false delivery dates. Sent a very important Document out overnight next day air. Didn't get there for 4 day went from Omaha to Kentucky to Charlotte to Greensboro back to Charlotte now out for delivery. Very pissed off.
- LALarry AllisonOct 13, 20251.0I dropped off 12 packages on Wednesday October 8th. When the packages did not arrive to their final destination I submitted a claim to UPS. A few hours later I decided to call the store I dropped the packages off at. Come to find out the store never sent the packages!!! They didn't ship all 12 of my packages!! They were still sitting in their store. Why didn't anyone notify me? Why did they do this? DO NOT USE THIS STORE!! The store shipped my packages only after my complaint, but now my customer is now canceling their order and shipping it all back to me because it was late getting to them. I lost a large sale because of this stores inability or unwillingness to ship items as they are supposed to. Absolutely horrible customer service. During my call, they acted very nonchalant about the whole situation. DO NOT USE THIS STORE!
- JPJessica PelsterAug 27, 20255.0I have always had a wonderful experience walking into this store location. The staff goes out of their way to help you. I drive clear across town just to go to this location.
- EGEduardo GarridoAug 14, 20251.0Worst UPS store in town. I visited the store on three different occasions and every time I visit the store there's an issue. There's no customer service today. I simply asked them if I could use the tape they made a problem about me using the tape I was taping a package. That's all I was doing. The lady just was having a bad day and took it out on a customer she went as far as telling me that she worked there part-time basically didn't really care unbelievable.