The UPS Store

4.1
175 reviews
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Business Details

5733 State Hwy 121, The Colony, TX
75056, United States
(214) 618-1408
https://locations.theupsstore.com/tx/the-colony/5733-state-hwy-121
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6781 in The Colony offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5733 State Hwy 121, The Colony, TX
75056, United States

Hours

Reviews

4.1
175 reviews
5 stars
131
4 stars
3
3 stars
1
2 stars
3
1 star
37

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Jimmy and Syed for their exceptional service.

Professionalism

While most reviews noted professionalism, there were several complaints about rude or unhelpful employees, particularly regarding specific incidents that left customers frustrated.

Pricing Issues

Several customers expressed dissatisfaction with unexpected charges for services, such as printing and notary fees, which were perceived as excessive compared to other locations.

Store Environment

The store was generally described as clean and well-organized, although some reviews mentioned unpleasant odors and a cluttered atmosphere at times.

Mixed Experiences

Overall, experiences varied widely, with some customers having outstanding interactions while others reported significant issues, particularly with specific staff members.
  • RL
    Renee LeClair
    Oct 13, 2025
    5.0
    If there is a UPS store that provides the best service and is completely accommodating to any customer need, this is the store to go to! The owner is absolutely fantastic and the people he hires are incredible!
  • BG
    Brandon Gay
    Oct 10, 2025
    5.0
    Great guy! Great experience! Would always come back here.
  • SK
    spencer kasma
    Sep 18, 2025
    5.0
    Amazing! I told the owner that I needed some sensitive documents shipped to me, and that I didn’t currently have a permanent address to ship them to. The owner Syed addressed my problems and gave me the solution, he also gave me his personal phone number for any questions I had, he then called me the moment my package arrived. Truly the best service I’ve experienced in my life
  • EK
    Esther Kanyua
    Aug 8, 2025
    5.0
    Fantastic customer from Woodro!! Very patient!!
  • CS
    chris searcy
    Jul 24, 2025
    5.0
    I came in to ship a return and was greeted right away by Peter. He took care of my shipment for me. He was very professional and kind. Glad I came to this store for my return, will be coming back.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.