Business Details
About
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The UPS Store #3032 in Kansas City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Coves Plaza At I-29 And Barry Road, Next To Hy-Vee.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
243 reviews
5 stars
149
4 stars
11
3 stars
8
2 stars
9
1 star
66
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and condescending.
Efficiency
Many customers appreciate the quick service and efficiency of the staff, especially during busy times.
Employee Attitude
There are concerns about the overall attitude of some employees, with reports of rudeness and lack of patience affecting customer experiences.
Notary Services
Customers have expressed frustration over inconsistent availability and service regarding notary services.
Packaging Issues
Several reviews mention dissatisfaction with packaging policies, particularly regarding Amazon returns and the requirement to purchase boxes.
- RMRobby MitchellOct 30, 20251.0The Employee that you have with a shaved head and gauges in his ear was very rude today He called me a brokie because I asked why he was charging me a dollar For him to receive a email to ship a product. A simple question as To why I’m being charged. His response was I’m a brokie. Please reprimand this employee before I have to Punk him Out in front of everybody next time that’s This I’m gonna handle this situation….. so your company is so broke they’re offering buyouts to the drivers that they now have resorted to charging one dollar to receive a email to print off a packing slip that you already charged shipping and handling for. Don’t put your employees in bad situations.
- GSGloria ScheibOct 29, 20255.0I needed to return two heavy boxes to the supplier. They were both 35+ pounds and I was unable to carry them into the store. The clerk, Devin, who waited on me was so gracious to help me get them inside. He was very courteous to me and I want to give him a big Shout Out! This store knows how to give great customer service!
- MHMuree HandleyOct 27, 20251.0I've never been to this store nor have I had to return anything to Amazon. Apparently I scanned the wrong code and the girl with dark hair and glasses was quite rude and condescending when she informed me I scanned the package and I should have scanned the QR code. It wasn't my package I dropped off so I was unaware of a QR code inside the bag. There are many ways she could have addressed the issue and me without being hateful. After looking over the reviews it looks like it was not her first time being rude and yet she still has a job and continues to treat others disdainfully. I very rarely complain but I just can't stop thinking about how condescending she was to me. Very upsetting!
- SHSharon HarperOct 20, 20255.0The customer service was outstanding!
- VHVicki HaynesOct 4, 20255.0I missed my delivery for my grandson‘s Louis Vuitton necklace and it was his birthday and homecoming and he wanted to wear it. UPS was so nice. I called them and they arranged for the driver to come back by and save the day. Thank you so much UPS.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.