The UPS Store

Reviews

• BS

  Brice Stacey

  Nov 3, 2025
  1.0
  This UPS charges to tape your boxes even when your a customer they has a PO Box and is loyal. They traded a several hundred dollar customer for $2.09. As a business owner myself nickel and dime your good customers and we just go elsewhere. Closed the PO Box and will take my business to a UPS store that appreciates it. Avoid this location.
• SC

  Sage Clary Cui

  Sep 29, 2025
  5.0
  Great service! The associate was friendly, helpful, and made shipping my package quick and easy.
• TT

  Tai True

  Aug 9, 2025
  5.0
  I have nothing but good things to say about the Kailua UPS Store team. I run a small business, so sometimes packages get shipped to my business name, sometimes to my personal name, and sometimes my ID/address don’t match perfectly (my organization skills: 0, UPS Store patience: 10,000). They’ve never made me feel stupid or like a hassle (which is how I feel for inconveniencing them lol) they’re friendly, accommodating, and always find a solution while still following the proper security checks. Just yesterday, I showed up with packages addressed only to my business name and no proof linking me to that business on me (unless my hat and bikini and bag counted🤣). We figured it out together by verifying my phone number on the package. They could have been annoyed, but instead they stayed patient and kind. I also want to shout out the UPS delivery drivers, they’ve always been respectful of my delivery notes and leave packages exactly where I’ve specified. Never had an issue with delivery at all 🩷 As for the in-store team, I’ve seen them handle some seriously pushy customers with grace. One time, a woman tried to cut the line in front of me to get help making copies, and the staff handled it calmly, professionally, and without letting her derail the whole operation. To anyone reading the negative reviews: patience, empathy, and a good attitude go a long way here. Just read instructions and follow their policy and don’t be afraid to ask questions. They are very helpful. Shipping can be stressful, but if you come in with kindness, you’ll leave happy, just like I always do. Mahalo UPS team!!
• MK

  Matyas Kreidler

  Jul 23, 2025
  4.0
  Friendly service, but not good at answering the phone.
• JK

  Jeff K

  Jul 17, 2025
  1.0
  Screw this place. They charged 2.50 to print a return label and wanted another 2 dollars for tape to close the box. What a rip off.

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