Customer Service
The staff is consistently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees like Gus and Cameron for their exceptional service.
Management Improvement
Recent management changes have led to significant improvements in service quality and customer experience, with many reviews noting a positive turnaround since the new owner took over.
Pricing Concerns
Some customers expressed dissatisfaction with perceived high prices for services, particularly shipping costs, suggesting that alternatives may be more cost-effective.
Operational Issues
There are reports of disorganization and inconsistent service, including instances of the store being closed during posted hours and issues with the self-service area.
Positive Environment
Overall, many customers appreciate the welcoming atmosphere and the community-oriented approach of the staff, contributing to a positive shopping experience.