The UPS Store

3.4
127 reviews
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Business Details

18601 Sherman Way, Reseda, CA
91335, United States
(818) 938-4082
https://locations.theupsstore.com/ca/reseda/18601-sherman-way
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6910 in Reseda offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On The Corner Of Sherman Way And Amigo Ave.

Details

  • DeliveryNot available

Location

The UPS Store
18601 Sherman Way, Reseda, CA
91335, United States

Hours

Reviews

3.4
127 reviews
5 stars
74
4 stars
2
3 stars
2
2 stars
2
1 star
47

What are people saying?

AI-generated from customer reviews

Customer Service

Feedback is mixed, with some praising the helpfulness of staff like Tania and Daisy, while others report rude and unprofessional behavior from the owner, Ghazi.

Pricing Issues

Many customers expressed dissatisfaction with high prices for services and materials, such as charging for tape and printing, which are often free at other locations.

Service Efficiency

Several reviews mention slow service and long wait times, with some customers frustrated by the lack of urgency in handling their requests.

Positive Experiences

Despite negative feedback, there are numerous positive reviews highlighting friendly staff and good service, particularly from certain employees.

Management Concerns

The owner, Ghazi, received significant criticism for his attitude and handling of customer complaints, leading to calls for better management practices.
  • BP
    Boris Pearlman
    Oct 28, 2025
    1.0
    The owner of this place his name is Ghazi. He’s not only a cheapskate but also extremely rude. I asked him for a 12 inch piece of tape to seal my package. He wanted to charge me $5 and $3 for a piece of paper. Additionally, he started yelling at me and telling me that he has 400 packages to ship and he’s too busy to provide me a piece of tape. I brought him several packs to ship at retail price and that’s how he treats paying customers? DONT USE THIS LOCATION.
  • LS
    Laura Sanches
    Oct 6, 2025
    5.0
    They’re vey nice people. Ghazi was very helpful in my recent returns. I have more ups near me but I rather to go here just because the quality of service.
  • HJ
    holden johnston
    Aug 27, 2025
    5.0
    The place to ship stuff
  • TT
    Trishana Farquharson- Thompson
    Aug 23, 2025
    5.0
    The customer service agent was polite and she genuinely cared . Thats rare!!!
  • FA
    Felix Arguelles
    Aug 21, 2025
    5.0
    Anthony Torres at your Sherman Way Reseda location is phenomenal he has restored my hope in customer service!
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