The UPS Store

Reviews

• RT

  Reyes Tanguma

  Nov 1, 2025
  1.0
  DO NOT GO HERE – They Ruined My Medication, Lied About It, and Refused to Take Responsibility This UPS Store is a disaster. On Thursday, I paid for next-day delivery of a refrigerated medication—and I made it absolutely clear it was urgent, medical, and needed to stay cold. They took my money, promised Friday delivery, and completely failed me. The package didn’t arrive until Monday the 27th. They didn’t label it as medical. They didn’t mark it as refrigerated. And because of that, the medication was ruined. When I followed up, they told me they’re not responsible and that I should “contact UPS.” But they’re the ones who accepted the shipment, took my payment, and made the promise. And worst of all? They lied. Both employees claimed I never mentioned it was refrigerated or medical—when I absolutely did. That’s not just disrespectful, that’s dishonest. They failed to deliver, failed to protect my health, and failed to own up to it. And the attitude? Unbelievable. No apology, no accountability, just deflection and disrespect. If you care about your health, your time, or being treated like a human being—do not go here. Tell your people not to go here. They don’t care, and they won’t make it right when they mess up.
• PC

  Patricia Contreras

  Oct 13, 2025
  1.0
  I dropped off my internet package here and they never received it. I called and they were not helpful and assured me they sent it back. I was charged for never returning my equipment and I never got answers.
• CM

  Cris Mar

  Jul 17, 2025
  1.0
  I paid 61 dollars to have a very important package overnighted. That was on Tuesday my package didn't arrive until Monday. I asked for a refund. I was told i would receive a check in the mail. Smh. I will never use this service again. Why couldn't I just got get a refund from the store. I paid them cash. Now I have to wait another week just for my money. Very disappointed. All of this caused my settlement check to be delayed also. Never again
• SF

  Sabrina Flanagan

  Jun 11, 2025
  5.0
  They were very efficient and helpful. I was in and out quickly.

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