The UPS Store

Reviews

• VL

  VG Lukacs

  Aug 4, 2025
  5.0
  Fast, efficient, and convenient! Except on the day I went there, there is some nuisance outside while waiting for my Uber because there is a mad lady.
• KK

  Kong

  May 30, 2025
  1.0
  I visited this UPS Store to return a Dyson product using the prepaid return label provided by Dyson. According to Dyson’s instructions, I didn’t need to print anything—the store could scan the barcode on the label. However, the staff member who assisted me (a Black woman) refused to even look at the instructions or the label, repeatedly saying “no barcode, no return,” without listening or checking properly. She dismissed my explanation with a rude attitude and unhelpful demeanor, making me feel disrespected and frustrated. When I called Dyson again, they confirmed the return process has always worked with the barcodes printed on the label. Now I have to go back and deal with this all over again. This experience was unnecessarily stressful, and the staff’s lack of professionalism and poor customer service was extremely disappointing.
• AA

  Arely Alarcon

  May 10, 2025
  1.0
  I went in today to pick up a package after UPS said that they would re-deliver a package for a few days. The tracking showed as "On the way" but was still at this location. I went to pick it up, and a female employee was giving me an attitude about my name and acting weird with me. She was peering outside the window and staring at us on the job. It was discriminatory and inhumane. If you do not like your job and lack basic human decency, you do not belong in the customer service industry. UPS should be giving its employees the training that is needed in order to provide adequate service. I will not be returning to this location again. I encourage anyone who is openly queer and queer presenting to AVOID this location.
• JV

  Jose Ventura

  Apr 5, 2025
  5.0
  The staff is very respectful and ready to help in any way,very professional. It's nice!!!!!!
• EY

  Ellen Yi

  Mar 22, 2025
  1.0
  This has been my go-to UPS store for the last 5 years of living in DTLA, until now. There is one really rude girl, who obviously hates her job, always in a bad mood, always rude. Everyone else is fine, but the last few times I’ve been there, it’s been her and only her. I will not be going to this store anymore.