The Sanctuary of Lake Villa

Reviews

• DK

  Disgruntled Hello Kitty

  5 days ago
  1.0
  HUD/IDHR/LCHA Notified due to serious problems living at The Sanctuary of Lake Villa: weeks without mailbox access, threats of towing despite compliance, and an unreasonable 9 PM guest parking curfew that led to our car being towed even when I called it in at 9:10 and they knew the vehicle was ours but pending a transfer of registration to get a tenant sticker. It also prevents visitors after 9pm because their cars will be towed due to the management and tow company collecting easy quick money and there shouldn’t be a curfew because emergencies happen in the middle of the night and anyone who wants to help or stay will get their car towed. I find this troubling for those who have disabilities or illnesses along with the fact it restricts any company coming over after 9pm because all cars need to be called in by that time or you get towed. My ESA documentation was rejected claiming they needed a medical license # so I provided them with that. I was informed 2-3 weeks later that it was rejected because it was a medical doctor license and not a mental health provider, mind you it was from my Psychiatrist!?! Due to prior unauthorized entry attempt with one being successful when I previously lived her and the way we are being treated, I installed a Ring camera inside my apartment for safety. This is common apparently and had hoped it was just a fluke when I lived here many years prior. These are only a few minor things we are currently dealing with while living here. I gave management more than a fair deadline to respond before reporting — when they failed to reply, I filed complaints with HUD and the Illinois Housing Authority. I had no other option due to harassment, intimidation and retaliatory like behavior. Avoid this place at all costs until things change here and the predatory antics are put to a stop because most don’t know their rights regarding the lease or what you’re signing. One is to waive rights to any class action lawsuits and the other is an addendum that allows management to evict without cause and no proof you were served notice to vacate and you might get 5 days, 10 days or the generous 30 days of notice to vacate. There’s very good reason why these are in your lease agreement to sign. These are far from normal to put in a lease. I’ve learned that the class action lawsuit waiver may not be completely enforceable, in case others are curious and want to dig further into that agreement.
• YG

  Yari G

  Jul 5, 2025
  1.0
  If you want to pay $2000 to be surrounded by Karens and grumpy old people and be charged miscellaneous fees every month I highly recommend this place
• CB

  Carolyn Braverman

  May 1, 2025
  5.0
  This community is absolutely wonderful. Very caring management. Very friendly people live here. I am very happy here. My one bedroom apartment is spacious with high ceilings. I can't wait to use the gorgeous Pool! Anyone who is looking for an apartment. I guarantee you will be very happy, I know I am
• KC

  Karen Capek

  Apr 19, 2025
  1.0
  So many good things overall. Nice manager but unresponsive ignoring issues of air quality. My unit was ground floor surounded by garages on same level. Several days each week or month my apartment filled with car and truck exhaust fumes. Nothing was done by the management to investigate root cause. . I'm moving to get away from exhaust fumes. Nice people in office but not knowledgeable of air quality monitoring. They never put air quality sensor to find root cause. They did absolutely nothing and I presented an actual daily log of tone and dates I was exposed to exhaust fumes. The complex has a deisal tractor on site which could be the source. No one knos. If you want clean air don't go there. 2 years being exposed to crappy toxic air pumping into my vents and windows. Risky to say the least.
• CS

  Christy Superneau

  Mar 29, 2025
  5.0
  We moved from MA and had to do the application process online and they were so helpful when we ran into technical issues. They made sure to help us get our application done and processed so we could still move in on time. All the staff were so helpful & kind and the apartments are beautiful and quiet! They even gave us a little goodie bag when we moved in. Definitely recommend!