The Rushmore Hotel & Suites, BW Premier Collection

Reviews

• AC

  Arbor Valley Animal Clinic

  Oct 22, 2025
  1.0
  Our room was awful. Half the room was empty. The decor looked like garage sale furniture. The toilet was so low that I needed help getting off. We couldn't reach the toilet paper holder. The pull gadget that changed the water coming from the tub facet to the shower head was broken. It pulled clear off. I reported it and it did not get fixed. The pillows were really flat. No refrigerator. One side of the bed had no lamp. This room absolutely not worth $250/night.
• AO

  Alan Olson

  Oct 13, 2025
  3.0
  I was just disappointed. When you walk into the hotel it is beautiful. Then it went downhill. The cost was pricey. The room was clean but older and in need of TLC. Everything was well used. There was no free breakfast, but you could go to their restaurant and pay. There was also a bar on site.
• SW

  Scott Winfield

  Oct 13, 2025
  5.0
  After a not so pleasurable two night stay in Custer this hotel was a welcomed relief. Warm greeting upon arrival and answered all our questions. The lobby and restaurant are very nice. The breakfast buffet was well stocked with various choices and tasty. Not included however very well priced. Nice rooms with the little extras. Wi-Fi worked just fine. Plenty of space in the room. Will definitely stay here again in the future.
• BR

  Ben Roman

  Oct 12, 2025
  3.0
  I've only stayed at one other BW Premier and these were miles apart. This hotels lobby was excellent, good elevators, but the room lacked a mini-fridge and no microwave. Not a requirement I know but pretty common in my travels. Also, the bed was comfortable as were the pillows but the headboards pleather had been picked at and was flaking off. All that being said, the staff was great and I'd stay there again.
• SM

  Scott from Massachusetts

  Oct 8, 2025
  3.0
  If I had to title this review it would be "Great food, not so great rooms." So we were with a bus tour group starting out in Rapid City. We arrived a day early so that resulted us in staying there 3 nights (the tour had us staying there 2 nights plus our additional night having arrived early). The first night was an experience. It was a Friday night and our room was facing Main St. And Main St. is NOT quiet at night. There were yahoos going up and down the avenue with their cars and motorcyles making all kinds of noise all night long. Then when the bars letting out at 1 AM (or there abouts) there was screaming and yelling. Then there is the 11:30 PM and 2:30 AM train whistles. Yes, this hotel is right by train tracks where a train comes through during the night and blow its extremely loud horn. I thought it was bad for hotels to be situated near highways but this hotel has definitely upped the ante with the trains. UGH. The next night we moved to the other side to avoid the street noise at least. The only problem was that we were in a room which smelled really bad. We could not figure out if it was moldy or from a vacuum that was used that needed its bag changed. I will say that the breakfasts we had and the one dinner we ate there were very good. We had a welcome dinner for our group which served excellent food. For breakfast we chose each day to order from the menu (not the buffet). I had the eggs benedict 2 out of the 3 mornings which I recommend. At each meal our servers were all excellent.