I took my rug to The Rug Rack it needed cleaned. I met the owner and he was so nice and polite! I left it with him and he gave me a approximate time it would be done. I was amazed how quick I got a phone that it was finished! I am also amazed at the work they did on it! It looks so nice and clean!!! I will never use anybody else! They are absolutely the best! Both of them were extremely polite and friendly! Thank you guys for your service!!!
AM
Amir Mcphearson
Sep 22, 2025
1.0
Not sure if the owner is racist, yet he called me a girl twice. It was uncomfortable and unprofessional. I went in expecting a simple shopping trip for a rug, but instead left questioning the owner’s attitude toward customers. The rugs themselves were fine, but the experience with the owner left a bad taste. It’s possible the owner could be racist, and that’s something I can’t ignore when deciding where to shop.
HW
Holly Whisler
Nov 15, 2023
5.0
They do excellent work and exemplary customer service!
TH
tracey hurley
Oct 16, 2023
5.0
Fantastic job on my rug. When I took my rug in I was warned that it might not turn out very well because of the type of rug. It looks like new. And fast, friendly, knowledgeable service.
EL
Erin Lakamp
Aug 5, 2022
5.0
They are super quick and so convenient! I’ve used them twice. Once to clean a real cow hide rug after my apartment flooded. They did an amazing job with it! Such nice staff as well!